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Support Team..get your act together.

If you need to write about anything else please do it here..

Support Team..get your act together.

Postby davidgary73 » Tue Jan 19, 2016 10:55 am

A complain in GS:

So.......
After more than 16 or so tickets,no joy of even hearing this plug i payed for.
I spent hours,more like days on this which i should bill Acustica.

I get a crazy ass proposition for more time wasting!

"We are going to simulate your computer system via virtualization. We will receive a box.com shared folder invitation, please compress in zip format Acustica folder and upload it in UPLOAD folder, then compress in zip format Acustica64 folder and also upload it in UPLOAD folder.

We also need to know:
1 - OSX serial number from computer where Navy is installed.
2 - Audio host(s) you are using."
And more time wasting.

So i request a refund or just send me a proper installer when it's released(that's the rumor around here in pimpville)

The reply is no new installer,we are closing your ticket.

At this point your plugs could give me a reach around and make me espresso,
and i would not give a ****.

High(low) tech hucksters,you know where to put the ticket.

Plenty of great companies,stay away from ACUSTICA!


How can support team close a ticket when it's not solve???? :shock:

Seriously why are Acustica support team giving this company a bad reputation? No wonder there's so many complains about support team in GS.

Support team (who even you are), if you don't know how to solve an issue, stop and let your boss Gian handle it. You're not doing a good job. We as users are trying to help users and you're the one chasing potential customers away.
MacPro 2 x 2.4 Ghz 6 Core Intel Xeon • 28GB Ram •
Logic Pro X 10.2.4 • OSX 10.11.6 • VEP 6 •
Magenta 3 • Green 3 • Navy • Pink • Sand • Lime • Nebula3 Server Ultimate •
http://www.purevolume.com/DavidGary
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Re: Support Team..get your act together.

Postby basaristudios@gmail.com » Tue Jan 19, 2016 4:17 pm

Come on bro, we gotta give them some slack, sometimes language
is a barrier which i have noticed...we became like family here.
Prime Total, Nebula Server 3, Scarlett 3, Amethyst 2, Aquamarine 3, Titanium, Magenta 3, Navy, Sand, Pink, Pink Compressors.
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Re: Support Team..get your act together.

Postby davidgary73 » Tue Jan 19, 2016 5:54 pm

basaristudios@gmail.com wrote:Come on bro, we gotta give them some slack, sometimes language
is a barrier which i have noticed...we became like family here.


You know we always do :)

If language is a barrier, work on it right so that they can do a better job.

Here are some thread on GS:

https://www.gearslutz.com/board/music-c ... t=acustica

https://www.gearslutz.com/board/11539058-post248.html

I really want this company to shine and be at the top because they should be at the top :)
MacPro 2 x 2.4 Ghz 6 Core Intel Xeon • 28GB Ram •
Logic Pro X 10.2.4 • OSX 10.11.6 • VEP 6 •
Magenta 3 • Green 3 • Navy • Pink • Sand • Lime • Nebula3 Server Ultimate •
http://www.purevolume.com/DavidGary
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