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New License Request

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Re: New License Request

Postby jorismak » Tue Jan 14, 2014 12:45 am

In the 'Archive' page there is a table with the requests you did.

Just above that is a 'folder' icon with the text 'Nebula' (I suspect that if you have different products like the standalone Aqua plugins or 3rd party utilities they will be there too, but for me there is only a folder 'Nebula'). If you click the text 'nebula' you'll go in that folder.

For every request there will be 3 files to download (at least, for me):
blablabla_Nebula3_Request(bla).zip
blablabla_Nebula3_License(bla).zip
blablabla_Installer_Nebula3_License(bla).zip

The 'installer' version contains an .exe file that will install your license, but is Windows only I guess (no idea how this goes on a Mac).

Or, if that doesn't work you can install it manually: The 'license' version contains two files;
init.n2p -> place this file in the 'programs' folder inside your nebula homefolder
init.n2v -> place this file in the 'vectors' folder inside your nebula homefolder
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Re: New License Request

Postby IsRaelMusiq » Tue Jan 14, 2014 4:38 am

See the thing is I do not have that folder entitled "Nebula" and I am on windows 7. Is there anyway someone can help and just send what I need via email.


I have follow all of the steps on this site and did exactly what everyone told me and yet still I can not download this file or do a Manual installation because when I goto my licenses there is no files to download there.

I submitted my Ser file and still have no gotten any email. I am extremely frustrated that this is taking this long to get resolved. The only reason why I am still trying is because I spent my money on this years ago and I also spent money on additional libraries. I am willing to stick this out to get this resolved but lets be honest here, a paying customer should NOT have to go through this just to install their paid product on a new cpu and to go through a public forum for personal tech support is pretty limited in helping me.

All I want to do is use the product that I loved for years. Please do not send any more "do this or that" because I have done ALL of that and read ALL of the FAQ's on this site and to no avail. At this point, all I want is an email sent to IsRaelMusiq at GMail.com with everything thing I need to get my Nebula up and running. Thanks so much!

http://postimg.org/image/69juibwsn/
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Re: New License Request

Postby enriquesilveti » Tue Jan 14, 2014 1:12 pm

jorismak wrote:In the 'Archive' page there is a table with the requests you did.

Just above that is a 'folder' icon with the text 'Nebula' (I suspect that if you have different products like the standalone Aqua plugins or 3rd party utilities they will be there too, but for me there is only a folder 'Nebula'). If you click the text 'nebula' you'll go in that folder.

For every request there will be 3 files to download (at least, for me):
blablabla_Nebula3_Request(bla).zip
blablabla_Nebula3_License(bla).zip
blablabla_Installer_Nebula3_License(bla).zip

The 'installer' version contains an .exe file that will install your license, but is Windows only I guess (no idea how this goes on a Mac).

Or, if that doesn't work you can install it manually: The 'license' version contains two files;
init.n2p -> place this file in the 'programs' folder inside your nebula homefolder
init.n2v -> place this file in the 'vectors' folder inside your nebula homefolder



blablabla_Nebula3_Request(bla).zip = .SER fiel backup
blablabla_Nebula3_License(bla).zip = INIT files for manual install PC/MAC
blablabla_Installer_Nebula3_License(bla).zip Installer only for PC.

Download blablabla_Nebula3_License(bla).zip and copy manually the INIT files.

MAC/OSX key installation
. Automatic installation: N/A
. Manually overwrite INIT.N2V demo file with the INIT.N2V you have received email, the path is: HD/Library/Audio/Presets/AcusticaAudio/NebulaX/Vectors.
Manually overwrite INIT.N2P demo file with the INIT.N2V you have received in this email, the path is: HD/Library/Audio/Presets/AcusticaAudio/NebulaX/Programs.


You can see the email that GKG send here with a miniFAQ: viewtopic.php?f=7&t=362
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Re: New License Request

Postby enriquesilveti » Tue Jan 14, 2014 1:14 pm

IsRaelMusiq wrote:I submitted my Ser file and still have no gotten any email.


I report your issue. Antonello will try to find the problem.
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Re: New License Request

Postby IsRaelMusiq » Tue Jan 14, 2014 5:05 pm

Thanks so much enriquesilveti. I really appreciate your time and patience.
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Re: New License Request

Postby IsRaelMusiq » Wed Jan 15, 2014 11:09 am

Any update?
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Re: New License Request

Postby Antonello » Wed Jan 15, 2014 8:13 pm

IsRaelMusiq wrote:Any update?


Hi,
sorry if we haven't processed your request.
To be sure, can you send directly to me (antonello@acustica-audio.com):
- serial number
- username (website)
- password (website)
Thanks
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Re: New License Request

Postby Antonello » Wed Jan 15, 2014 8:43 pm

jorismak wrote:In the 'Archive' page there is a table with the requests you did.

Just above that is a 'folder' icon with the text 'Nebula' (I suspect that if you have different products like the standalone Aqua plugins or 3rd party utilities they will be there too, but for me there is only a folder 'Nebula'). If you click the text 'nebula' you'll go in that folder.

For every request there will be 3 files to download (at least, for me):
blablabla_Nebula3_Request(bla).zip
blablabla_Nebula3_License(bla).zip
blablabla_Installer_Nebula3_License(bla).zip

The 'installer' version contains an .exe file that will install your license, but is Windows only I guess (no idea how this goes on a Mac).

Or, if that doesn't work you can install it manually: The 'license' version contains two files;
init.n2p -> place this file in the 'programs' folder inside your nebula homefolder
init.n2v -> place this file in the 'vectors' folder inside your nebula homefolder


Ready.
Please check your email.
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Re: New License Request

Postby davidmoondog » Wed Jan 22, 2014 3:00 pm

where is ser file?
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Re: New License Request

Postby enriquesilveti » Wed Jan 22, 2014 5:50 pm

davidmoondog wrote:where is ser file?


Please read this: viewtopic.php?f=7&t=362 and this: viewtopic.php?f=11&t=484
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
VM U15 | VM Win10 | VM OSX 10.12
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