Login

"That is not a valid file type" blah blah blah...

Share your experience, tips & tricks, show off your music.

"That is not a valid file type" blah blah blah...

Postby Mauri » Tue Jun 16, 2015 9:37 am

What is this nonsense when trying to authorize Aquamarine? This is the second time I have had a need to do this (on my new machine this time) and have to jump through the same hoops.


"(AQUAMARINE.SER)
That is not a valid file type (text/plain) or file size too big!
[Unknown upload error]

Allowed file types: application/octet-stream | ser
Max. file size: 97.66 KB"


Aquamarine .ser file is only 4.00 KB (4,096 bytes)
so what is this "file size too big" or "not a valid file type" business?? This .ser file I tried uploading was created by the Aquamarine installation process.

Try a different browser? Pretty poor effort by acustica if that what it takes to authorize their products.
Last time I did go to the trouble of trying a different browser but that didn't work, it took about six exchanges of messages with support to sort it out


Your software is so well 'protected' a user can't use it...
Cubase 9 Pro x64 + jBridge, W10 x64 Dual Boot on 2 SSDs + 3 SSDs for samples & project files, i7 5930K @ 4.2GHz, ASUS X99 Pro, 32GB RAM, RME HDSPe AIO, 2 x UAD2 Solo, Mackie HR624 MK2, 2 x 24" BenQ LED monitors, N4 - Aquamarine - Nebula 3.
User avatar
Mauri
User Level XI
User Level XI
 
Posts: 162
Joined: Fri Apr 23, 2010 9:08 pm
Location: Adelaide AU

Re: "That is not a valid file type" blah blah blah...

Postby Support » Tue Jun 16, 2015 2:04 pm

Mauri wrote:What is this nonsense when trying to authorize Aquamarine? This is the second time I have had a need to do this (on my new machine this time) and have to jump through the same hoops.


"(AQUAMARINE.SER)
That is not a valid file type (text/plain) or file size too big!
[Unknown upload error]

Allowed file types: application/octet-stream | ser
Max. file size: 97.66 KB"


Aquamarine .ser file is only 4.00 KB (4,096 bytes)
so what is this "file size too big" or "not a valid file type" business?? This .ser file I tried uploading was created by the Aquamarine installation process.

Try a different browser? Pretty poor effort by acustica if that what it takes to authorize their products.
Last time I did go to the trouble of trying a different browser but that didn't work, it took about six exchanges of messages with support to sort it out


Your software is so well 'protected' a user can't use it...


Does AcquaMarine/Murano .SER file in a protected and/or encrypted folder (note W8.1 Pro has this feature enable).

Copy/paste first to a not protected folder, user account desktop should be fine, an try it again.

We test all weeks GKG with Windows and OSX with IE/Safari, Firefox/Waterfox and Chrome but we never could replicate this issue.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
User avatar
Support
Expert
Expert
 
Posts: 3034
Joined: Mon Feb 24, 2014 11:33 am
Location: Lodi, Lombardia, Italy.

Re: "That is not a valid file type" blah blah blah...

Postby Mauri » Tue Jun 16, 2015 2:43 pm

Hi,

Sorry about my frustrated attitude...

Something just occurred to me, my offline DAW OS is W7 x64 and my Internet OS, to which I transfer (directly from one desktop to another) the file, and use to upload from, is W7 x86.
Would that cause this issue?
Cubase 9 Pro x64 + jBridge, W10 x64 Dual Boot on 2 SSDs + 3 SSDs for samples & project files, i7 5930K @ 4.2GHz, ASUS X99 Pro, 32GB RAM, RME HDSPe AIO, 2 x UAD2 Solo, Mackie HR624 MK2, 2 x 24" BenQ LED monitors, N4 - Aquamarine - Nebula 3.
User avatar
Mauri
User Level XI
User Level XI
 
Posts: 162
Joined: Fri Apr 23, 2010 9:08 pm
Location: Adelaide AU

Re: "That is not a valid file type" blah blah blah...

Postby mtalavera » Tue Jun 16, 2015 5:14 pm

Mauri wrote:What is this nonsense when trying to authorize Aquamarine? This is the second time I have had a need to do this (on my new machine this time) and have to jump through the same hoops.


"(AQUAMARINE.SER)
That is not a valid file type (text/plain) or file size too big!
[Unknown upload error]

Allowed file types: application/octet-stream | ser
Max. file size: 97.66 KB"


Aquamarine .ser file is only 4.00 KB (4,096 bytes)
so what is this "file size too big" or "not a valid file type" business?? This .ser file I tried uploading was created by the Aquamarine installation process.

Try a different browser? Pretty poor effort by acustica if that what it takes to authorize their products.
Last time I did go to the trouble of trying a different browser but that didn't work, it took about six exchanges of messages with support to sort it out


Your software is so well 'protected' a user can't use it...


I've always had issues with Internet Explorer, getting the same error. So I use FireFox and the authorization process works just fine. For me, it just takes a few minutes to upload the SER file using FireFox, then the license file is sent by email and all is well. A bit frustrating, yes, but well worth it from my standpoint with the incredible sonic quality I am finding with each and every Acqua product I purchase.
mtalavera
Member
Member
 
Posts: 314
Joined: Sat May 07, 2011 10:55 pm

Re: "That is not a valid file type" blah blah blah...

Postby RJHollins » Tue Jun 16, 2015 5:18 pm

Older IE does not work for me uping SER files ...

So I too use FireFox for that.
i7-5820k, MSI X99A Plus, 16 GIG Ram, Noctua NH-D14, Win-7 Pro [64-bit], Reaper-64

NVC [Nebula Virtual Controllers]
RJHollins
Expert
Expert
 
Posts: 3112
Joined: Sun Mar 28, 2010 5:53 pm

Re: "That is not a valid file type" blah blah blah...

Postby Mauri » Tue Jun 16, 2015 6:16 pm

Thank you to all concerned, the .ser file I received in an email worked fine!


I use IE 11 in case that's relevant.


And I do love and appreciate the work Acustica guys do and produce!


Sorry, once again, for my terseness...


Best Regards,


Mauri
Cubase 9 Pro x64 + jBridge, W10 x64 Dual Boot on 2 SSDs + 3 SSDs for samples & project files, i7 5930K @ 4.2GHz, ASUS X99 Pro, 32GB RAM, RME HDSPe AIO, 2 x UAD2 Solo, Mackie HR624 MK2, 2 x 24" BenQ LED monitors, N4 - Aquamarine - Nebula 3.
User avatar
Mauri
User Level XI
User Level XI
 
Posts: 162
Joined: Fri Apr 23, 2010 9:08 pm
Location: Adelaide AU

Re: "That is not a valid file type" blah blah blah...

Postby mtalavera » Tue Jun 16, 2015 9:57 pm

Mauri wrote:Thank you to all concerned, the .ser file I received in an email worked fine!


I use IE 11 in case that's relevant.


And I do love and appreciate the work Acustica guys do and produce!


Sorry, once again, for my terseness...


Best Regards,


Mauri


Very glad to hear your authorization issue is resolved and you can do what we all really want to do, which is make music!
mtalavera
Member
Member
 
Posts: 314
Joined: Sat May 07, 2011 10:55 pm

Re: "That is not a valid file type" blah blah blah...

Postby giancarlo » Tue Jun 16, 2015 11:49 pm

we are working in an easier solution...
User avatar
giancarlo
Founder
Founder
 
Posts: 10336
Joined: Mon Sep 21, 2009 10:40 pm
Location: Italy


Return to Aquamarine/Murano

Who is online

Users browsing this forum: No registered users and 1 guest