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REDEQ Rel B v1.3.903 uploaded

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Re: REDEQ Rel B v1.3.903 uploaded

Postby garry_spectrum » Mon Apr 27, 2015 9:34 am

Dear Enrique,

You clearly see now from the reports of other people that RedEQ is completely dysfunctional in Logic Pro X and you posts with screen shots are inappropriate until you make this product work and/or remove it from you products list and declare it obsolete.

+ It is a good practice for any respectable company that is concerned with customer satisfaction to reply to enquiries and support tickets. Please pay attention to that as well.

Kindly -

Garry
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Re: REDEQ Rel B v1.3.903 uploaded

Postby Support » Mon Apr 27, 2015 6:01 pm

garry_spectrum wrote:Dear Enrique,

You clearly see now from the reports of other people that RedEQ is completely dysfunctional in Logic Pro X and you posts with screen shots are inappropriate until you make this product work and/or remove it from you products list and declare it obsolete.

+ It is a good practice for any respectable company that is concerned with customer satisfaction to reply to enquiries and support tickets. Please pay attention to that as well.

Kindly -

Garry


Hello Garry. We have your TECH-0000000926 ticket from 24.04.2015 18:14:37, and again, we report it and ask to our developed team and beta test team to try to reproduce your crash but again they and we couldn't. At this time our development team is not working in your crash and in any other crash if the can not reproduce it in our test computers but this not means support is not going to try to find a solution, and we suspect there are an issue in our framework and other software in your OS creating an inconsistency for that reason:

1. We have delay in reply your ticket. To be precise 7:30 hours due we don't replay tickets on weekends from 18:00 hours.
2. Your TECH-0000000926 ticket is still marked to reviewed when Red Eq be updated.

I'll send an email to our project manager in order to read this topic and replay your complains and recommendations.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
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Re: REDEQ Rel B v1.3.903 uploaded

Postby giancarlo » Mon Apr 27, 2015 6:24 pm

btw do you have other acustica products working in logic x? maybe it could help.
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Re: REDEQ Rel B v1.3.903 uploaded

Postby lopan808 » Mon Apr 27, 2015 9:37 pm

It's crashing logic as well with me
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Re: REDEQ Rel B v1.3.903 uploaded

Postby thomasd » Mon Apr 27, 2015 10:26 pm

Him, I have all Aqua's and nebula server, everything works except Red, since 1.3.907. Red opens but as soon as I try to tweak the knobs, spinning beach ball and crash.
Macbook Pro 2013, Apogee Symphony IO Thunderbolt,
Logic Pro 10.2 , Protools 12, Cubase 8.5,Nebula Server, all Aqua's.
Acustica Audio dealer for the Netherlands
http://www.dippelstudio.nl, http://www.dippel.nl
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Re: REDEQ Rel B v1.3.903 uploaded

Postby garry_spectrum » Mon Apr 27, 2015 10:56 pm

I have Magenta working perfectly fine with the very same Logic Pro X 10.1.1.

There is a clear bug in memory management threads in RedEQ.
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Re: REDEQ Rel B v1.3.903 uploaded

Postby lopan808 » Fri May 01, 2015 8:43 pm

any news on an update yet?
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Re: REDEQ Rel B v1.3.903 uploaded

Postby garry_spectrum » Thu May 07, 2015 9:38 pm

this team is just lightening fast...
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Re: REDEQ Rel B v1.3.903 uploaded

Postby Support » Mon May 11, 2015 2:25 pm

We were able to reproduce the Red Eq crash under this configurations.

MBP 2014 (i7 4770).
OSX 10.10.3.
Reaper 4.77 64 bits.
Red Eq 1.3.907 and 1.3.918 AU 64 bits.

Red Eq AU 64 crash Reaper when Reaper has not audio interface as a default audio interface. After setup an audio interfaces as default (MBP internal), Reaper stop crashing.

Today we reported this crash to Reaper support team in order to check if is an issue in our side or in audio host side.
Attachments
ReqEQAU64CrashReaper64OSX1010002.png
ReqEQAU64CrashReaper64OSX1010001.png
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
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Re: REDEQ Rel B v1.3.903 uploaded

Postby lopan808 » Tue May 12, 2015 7:46 pm

it doesnt work as an audio unit in any program i have tried.
logic and ableton.
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