Login

.SER file not created please help

Nebula feature suggestions

.SER file not created please help

Postby sfabs » Sun Dec 15, 2013 2:45 pm

Hi

I purchased nebula 3 pro.

I am using windows 7 64 bit but Cubase 6.5 32 bit for now. I downloaded and ran the 32 bit installer.

I changed the VST and repository locations. I didn't install any libraries (even default)

Loaded Cubase and ran nebula. Ran on the GUI options 1-8 with 8 saying send in ser : xxxxxxxxxxxx

and stopped there. no ser created. cant click on anything , no init program loaded.

since I have reinstalled nebula a few times with default locations but always the same. I cant run NAT either, the screen flashed but nothing happens. I have tried installing and running as administrator.

Desperate to try it out can someone help :(
sfabs
User Level XI
User Level XI
 
Posts: 154
Joined: Fri Nov 29, 2013 11:02 am

Re: .SER file not created please help

Postby enriquesilveti » Sun Dec 15, 2013 3:08 pm

Acustica Audio Products Key F.A.Q.
viewtopic.php?f=7&t=362

Problem type 1: Nebula not generate any .SER file
Trouble: You are logged in your OS as user not as administrator and Nebula has not permission to write in the plug-in support installation folder.
Solution: Copy the numbers from Nebula to a Notepad in Windows or TextEdit OSX. Save as the document as Nebula3.ser for Nebula3, Nebula3 Pro and Nebula3 Pro Server and Nebula2.ser for Nebula2.
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
VM U15 | VM Win10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10 | NIK5
User avatar
enriquesilveti
Expert
Expert
 
Posts: 2663
Joined: Sun Mar 28, 2010 9:00 pm
Location: Lodi | Madrid | Buenos Aires

Re: .SER file not created please help

Postby sfabs » Sun Dec 15, 2013 3:37 pm

Thank you for your reply

I used notepad to create a txt file in windows. I inserted the 10 digit number and saved it as nebula3. I then renamed the file to nebula3.ser but when I tried to upload the file I got this message


--------------------------------------------------------------------------------
(nebula3.ser)
That is not a valid file type (text/plain) or file size too big!
[Unknown upload error]

Allowed file types: application/octet-stream
Max. file size: 97.66 KB


I tried creating the file as nebula3.ser.txt as well but got the same message...? what am I doing wrong?
sfabs
User Level XI
User Level XI
 
Posts: 154
Joined: Fri Nov 29, 2013 11:02 am

Re: .SER file not created please help

Postby enriquesilveti » Sun Dec 15, 2013 4:28 pm

nebula3.ser right name
nebula3.ser.txt wrong name

nebula3.ser)
That is not a valid file type (text/plain) or file size too big!
[Unknown upload error]

Allowed file types: application/octet-stream
Max. file size: 97.66 KB


Use other browser like Google Chrome Portable > http://portableapps.com/apps/internet/g ... e_portable
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
VM U15 | VM Win10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10 | NIK5
User avatar
enriquesilveti
Expert
Expert
 
Posts: 2663
Joined: Sun Mar 28, 2010 9:00 pm
Location: Lodi | Madrid | Buenos Aires

Re: .SER file not created please help

Postby sfabs » Sun Dec 15, 2013 5:36 pm

File uploaded!!!

Thanks so much for your help :D
sfabs
User Level XI
User Level XI
 
Posts: 154
Joined: Fri Nov 29, 2013 11:02 am


Return to Requests

Who is online

Users browsing this forum: Bing [Bot] and 4 guests