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Re-autorization

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Re-autorization

Postby Arne » Thu Jun 14, 2012 12:56 pm

Hi,

My nebularepository drive is dead, and I need to reinstall and reautorize for a new SSD drive. Please find the attached .ser file. I have Nebula Reverb Pro / server.

EDIT: Hmmmm...Nothing seems to be allowed to upload here, so please download it from this link;

https://www.box.com/s/518fce57e530708622d2

regards
Arne Wilhelmsen
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Re: Re-autorization

Postby enriquesilveti » Thu Jun 14, 2012 11:12 pm

Hello Arne. Read this...

6. Registration and activation

Nebula use a challenger response anti-copy authorization system. After first run Nebula will generate a .SER file in the plug-in support installation folder called NebulaTempRepository folder (in PC this path can be changed in the installation setup however is fixed in MAC and the path is Mac HD/Library/Audio/Presets/AcusticaAudio/Nebula3/). This file should be sent to Acustica Audio to generate a custom customer key, you can send in an attachment to info@acusticaudio.com or upload in user area, my authorizations. A custom customer key will send from Acustica Audio for replace the demo key, removing any restriction so you will able to load any emulation preset. Be aware that the customer key is the INIT emulation preset that Nebula use for initialized and that means INIT emulation preset, customer key and INIT.N2V and INIT.N2P are the same thing.

You can get more information about Acustica Audio product registration and activation here, Acustica Audio Products Key F.A.Q.: http://www.acustica-audio.com/forum/ind ... =viewtopic

IMPORTANT: To verify if a customer key is installed in your DAW, run Nebula and go to DISK page. If the are numbers under REGISTERED parameter your Nebula is unregistered.

IMPORTANT: If you plan to update your hardware or OS you will need a new key. If you install your old key will be a unequal between the .SER file and the custom customer key and Nebula will unable to detect that.

IMPORTANT: Acustica Audio custom key delivery takes less than 24 hours on working days and less than 72 hours on weekends.
Enrique Silveti.
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Re: Re-autorization

Postby Arne » Thu Jun 14, 2012 11:36 pm

Hi,

Thanks for your reply and info. However, I have uploaded my .ser file to My Authorizations (which does not seam to work). I have also sent email to info@acouticaudio. Finally, I also sent and email to Giancarlo.

All the best
Arne
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Re: Re-autorization

Postby Arne » Fri Jun 15, 2012 11:54 pm

Hi,

I hope someone will act on this soon.

Unfortunate I am on a very tight schedule, and when things like this happens its its frustrating. First time a SSD drive have died, but it was an early release of Intel drives.

Anyway, I will appreciate a new authorization.

best
Arne
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Re: Re-autorization

Postby enriquesilveti » Sat Jun 16, 2012 7:16 pm

Reported.
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
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Re: Re-autorization

Postby raymongritter » Fri Jul 20, 2012 1:07 pm

Same problem here :(

just sended my .ser file to info@acusticaudio.com

Hope there is solution on short term.
Also in the middle of projects.

Regards
Ray
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Re: Re-autorization

Postby enriquesilveti » Sat Jul 21, 2012 12:27 pm

Seems that some customer has issues with the custom Nebula key. First re-apply your last key and try. If that does not work, do this:

1. Move your .SER file to a backup folder.
2. Run Nebula for generate a new .SER file.
3. Open both on a notepad and check if they have the same number or different one.
4. If .SER files has different numbers, send us both and rename as new and old and we will generate the new key for you.

PS: I'll be online and available for support this weekend.
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
VM U15 | VM Win10 | VM OSX 10.12
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