1 I have bought the plugin. What should I do next?
You will need your account registered on the forum so you can be upgraded to a Customer. It takes a little while for customer accounts to be upgraded. Please be patient and bear with us! It may take up to a day for registration. You can check if your account at Acustica Audio website has been upgraded by looking at the color of your account name on the forum. If it is pink, then you are a customer and should have full access to the download section. You should also send in your Nebula3.ser file (located in your Nebulatemprepository folder - specified on the original install of Nebula) to email@example.com as part of the registration process. You will need to run Nebula once after installation for this file to be generated. We will then send you a registration file that, once run, will register Nebula as the version you have purchased. Please note: It is extremely important that you use the same e-mail address for your site registration and paypal details. If you have used different e-mail addresses, please send an e-mail to firstname.lastname@example.org and let us know - we will fix things up for you.
2 I have sent in my *.ser file and have not heard from Acustica Audio for days, what should I do now?
Please post on our forum and we will sort things out for you ASAP!
i7 3770k :: Asus P8H77-V LE :: 16Gb DDR3 @1600MHz :: Geforce GT 520 :: OCZ-Vertex 128Gb :: WD Black Series 1Tb and Green Series 1Tb :: F*******e Liquid56 :: REAPER 64bit and StudioOne 64bit (both latest versions) :: Win 10 64bit
when your computer stayed the same (OS and Hardware), the old key "could" work. otherwise request a new one, which should solve your problem. when you run a nebula-install the key is overwritten, so back it up!! then you can copy it in. nebula-updates do not overwrite the key. mathias
system 1: windows 8 32 bit - samplitude prox/x3, tracktion6/7, reaper system 2: mac osx yosemite - reaper(32+64bit), tracktion6/7(32+64bit)
both systems on: macbook pro (late 2009), core 2 duo 3,06 ghz, 4 gb ram, graphic: nvidia geforce 9600M GT 512 MB