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AITB host server down

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AITB host server down

Postby nous777 » Mon Feb 15, 2016 5:13 am

Hello,
WAS wondering, I bought doc fear and its been 24 hours and no responce, I try to write them on their cotant form and says no connection with host, it seems i was put in system, but no emails recieved to access acount or activate it as, their host seesm to be down.
I basically had to try to sign in and found at one point i could have email password changed but it needed activateion and id get an email but not one email nor can i contact them by any means.
DOes anyone have any idea what is goign on or how long until they will have host working?
If anything itsa n attempt to contact AITB to point their host is not connected so no emails are going out.
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Re: AITB host server down

Postby nous777 » Mon Feb 15, 2016 8:18 am

I ask anyone, is ther a way I can contact Mirco Reimer as his host server is down and one cannot contact him through the AINB site, or is he in the forum ever?
As i mentioned one cannot contact him through his contact web page and no email is given albeit it says to email him, it does appear ive been signed in but cannot get my account activated or download my product etcetera so, it seems hesn not aware host server is not communicating with the site. SO no emails are sent to customers, etc.
IF anyone can aid me, I woudl be grateful.
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Re: AITB host server down

Postby Support » Mon Feb 15, 2016 10:20 am

C:\>ping www.analoginthebox.com

Pinging www.analoginthebox.com [88.198.19.125] with 32 bytes of data:
Reply from 88.198.19.125: bytes=32 time=28ms TTL=46
Reply from 88.198.19.125: bytes=32 time=27ms TTL=46
Reply from 88.198.19.125: bytes=32 time=26ms TTL=46
Reply from 88.198.19.125: bytes=32 time=26ms TTL=46

Ping statistics for 88.198.19.125:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 28ms, Average = 26ms

Working here, seems to be a issue in your side, check browser cache and ISP DNS servers using a trace route.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
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Re: AITB host server down

Postby nous777 » Mon Feb 15, 2016 12:24 pm

I tried again, as well since i haev purchased from alex b and i can contact alexb using his contact forms.
I can also contact you.
I wrote again to AITB in the contact box and got this answer from it:

SMTP Error: Could not connect to SMTP host.
Your message could not be sent
An internal error occured.
Please contact our support via e-mail if you keep receiving this error.

This is al ive recieved from his sight, sometimes it says cant use html code, which im not that computer savvy. BUt, basic issueis I cleaned all my cashes and its a problem that exists only with his sight and after purchasing a product to which he is suppposed to send an email, i get nothing but, as i said, i can contact the server by trying to log in, and it will take that, as ive never been told my password as ive never recieved email, when it says pasword wrong do i want to change a password, i say yes, and it says, it will change password but i need to activate my account and will send email, i did this to see if I had been put in system basically to see if the sale had been proces and if my email address was correct when i put it in sale, albeit it was on pay pal form, but i get no emails from him and no way to contact him, so I cannot get, use of enjoy my product and i though somone here may have access to him, as, yes if i knew my passord i could sign in to the superficial server but i cant send mesages outbound through his contact forms, and hes not sending emails to me per my product but, obviously im now in system.
Buti preusme if i can contact alexb, and write him and cant doit with AITB, but his server worls just an issue it seems with the sight itself and a host sight which contacts him, I dont knowim not computer savy, I know moderate amount, and nothing about programming.
I just wanted a way to get a hold of the guy so i can get my product and use and I know he is in connexion with you.
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Re: AITB host server down

Postby Support » Mon Feb 15, 2016 12:34 pm

Same as before, working here. Try first ping, if works, try trace route to find which router is not working, then report to your ISP support.

C:\>ping smtp.analoginthebox.com

Pinging smtp.analoginthebox.com [88.198.19.125] with 32 bytes of data:
Reply from 88.198.19.125: bytes=32 time=27ms TTL=46
Reply from 88.198.19.125: bytes=32 time=26ms TTL=46
Reply from 88.198.19.125: bytes=32 time=43ms TTL=46
Reply from 88.198.19.125: bytes=32 time=26ms TTL=46

Ping statistics for 88.198.19.125:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 43ms, Average = 30ms
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
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Re: AITB host server down

Postby Mirco » Mon Feb 15, 2016 1:32 pm

I don't know what's wrong - just send me a PM here with your real name and purchase, I will look it up in the database.

Server is running and is alive, so it is an issue on your side!
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Re: AITB host server down

Postby Mirco » Mon Feb 15, 2016 2:29 pm

FIXED!
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Re: AITB host server down

Postby nous777 » Mon Feb 15, 2016 2:39 pm

Thank you.
I deeply appreciate this to take the time and solve it.
I am sorry to in anyway have incovienienced you.
Service was spleded and thank you especially as its my birthday as of 4 hours ago so 'twas most bodacious.
So problem solved and thank you so much.
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