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I've bought Nebula 3 pro but still don't have any responce.

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I've bought Nebula 3 pro but still don't have any responce.

Postby vperesyp » Sun Dec 11, 2011 6:14 am

Bought Nebula 3 pro 3 days ago. Uploaded authorization .ser file several times thru website, send several emails with this file, but still did not get any responce from the company. Is that common practic or this is just me? I understand, maybe the authorization process take time, but if you have bought some goods on ebay for 5 dollars or even less, you always recieved the responce from the saler. Can somebody explain me what's up?
Some commercial libraries has been purchased same day and all of them already has been installed and authorized. Why Acustica ignore they customers?
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Re: I've bought Nebula 3 pro but still don't have any responce.

Postby giancarlo » Sun Dec 11, 2011 10:09 am

hi send a mail directly to info@acusticaudio.com providing your ser file and an alternative email address
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Re: I've bought Nebula 3 pro but still don't have any responce.

Postby vperesyp » Sun Dec 11, 2011 7:32 pm

I've already did this several times. Sent it again. I also provided 2 email addresses. Can provide more, if you want.
You know, lots of people buying Nebula because of brilliant 3rd party products. Like Alexb, CDMaster and others.
But you are let them down because of your customer service.
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Re: I've bought Nebula 3 pro but still don't have any responce.

Postby tonybrennan » Sun Dec 11, 2011 8:09 pm

im in the same situation , having moved to win 7 64 bit , been trying to get my ser file since thursday .

charging people money and providing no service is a sure fire way to get your product hated .

you should disable that stupid site license system if you arent going to use it .

any chance i can have my ser file sometime this year ?

i have been advising some people to look at using this product , but im having second thoughts now .
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Re: I've bought Nebula 3 pro but still don't have any responce.

Postby richie43 » Sun Dec 11, 2011 9:00 pm

It can be an issue getting the authorizarion taken care of, but still worth the wait. Keep in mind that Acustica is based in Italy, so what time of day it is there compared to wherever you are can affect things. And people are not perfect too. But I agree that there has to be a better method of doing this. Hang in there and stay positive, you've already paid for it and you will love using it once this is ironed out.
The Sounds of the Hear and Now
http://soundyaudio.com/
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Re: I've bought Nebula 3 pro but still don't have any responce.

Postby vperesyp » Sun Dec 11, 2011 9:20 pm

This is not about licence. If this process is long, we can wait.
I just wish the acustika to be more polite to they customers. The company can be located even on Antarctica. It's just required 1 minute or less to inform customers:" Bla, bla,bla, We've got your request for authorization along with file. You will get your licence after January 2012, or June 2015 or something like this"
We can wait even if this inconvinience for us.
But company must inform customer. All I've got after purchasing is Paypal confirmation for payment sent. Did not received even automatic responce from acustica.
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Re: I've bought Nebula 3 pro but still don't have any responce.

Postby giancarlo » Mon Dec 12, 2011 12:02 am

post your ser file in panic thread in this forum
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Re: I've bought Nebula 3 pro but still don't have any responce.

Postby vperesyp » Mon Dec 12, 2011 12:53 am

Nice answer, giancarlo!
I don't understand what you mean, but happy New Year too.
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Re: I've bought Nebula 3 pro but still don't have any responce.

Postby richie43 » Mon Dec 12, 2011 12:59 am

vperesyp wrote:Nice answer, giancarlo!
I don't understand what you mean, but happy New Year too.


He means this thread;
http://www.acustica-audio.com/forum/ind ... =viewtopic

Upload your ser file here.
The Sounds of the Hear and Now
http://soundyaudio.com/
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Re: I've bought Nebula 3 pro but still don't have any responce.

Postby vperesyp » Mon Dec 12, 2011 1:08 am

Oh yes!
Maybe gincarlo think before you buy nebula you must read all forum threads and must know which one is where?
I like it anyway. Looks like a new free puzzle to play.
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