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Account confusion

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Account confusion

Postby aafarzad » Fri May 25, 2012 11:56 am

hey im wondering how to register nebula, i'm waiting on customer status after purchasing neb3pro and problems finding registration file. any help will be appreciated, thank you
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Re: Account confusion

Postby enriquesilveti » Sat May 26, 2012 1:13 pm

Enrique Silveti.
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Re: Account confusion

Postby aafarzad » Tue May 29, 2012 5:01 am

I already checked the file directory specified and there's no .ser file. I have literally searched every folder in the Nebula directory and there's nothing. I also sent you guys a message on facebook to try and get this all worked out but I haven't heard anything back. I apologize if I'm being pushy; I just really need this program to get a project done. If you guys could create a .ser file for me based off my computer's hardware number and order number or give me some other alternative to get this fixed, I'd really appreciate it. (I included those in the message I sent on facebook, but I can send them again if needed.) I just can't find the .ser file that's supposed to be generated. Anyway, thanks a lot for your time and thanks for your sophisticated contribution to music.
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Re: Account confusion

Postby aafarzad » Tue May 29, 2012 10:12 am

I've taken every precaution, and followed all help procedures. Still no .ser file. Pls work with me here and allow me to send you all my/computer's info so that you may send me my .ser file direct so that i may use this product that Have Paid very good $$ for... Thank you
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Re: Account confusion

Postby enriquesilveti » Tue May 29, 2012 11:09 pm

Which OS are you using?
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
VM U15 | VM Win10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10 | NIK5
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Re: Account confusion

Postby richie43 » Tue May 29, 2012 11:42 pm

aafarzad;
You need to load a Nebula instance into your DAW first for it to generate the ser file.
The Sounds of the Hear and Now
http://soundyaudio.com/
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Re: Account confusion

Postby aafarzad » Wed May 30, 2012 1:24 am

@enrique I am using 10.6.8 aka Snow Leopard

@richie I have absolutely followed this procedure (several times, proper uninstal w/o omiting libraries etc, everything Acustica has suggested) with no positive results leading me closer to being able to utilize my new purchase

Thank you gentlemen
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Re: Account confusion

Postby giancarlo » Wed May 30, 2012 9:12 pm

send the serial of your mac osx located in apple menu!
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Re: Account confusion

Postby aafarzad » Wed May 30, 2012 10:31 pm

G- my mac system's serial # H00183EY20H. Thank you
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Re: Account confusion

Postby aafarzad » Fri Jun 01, 2012 9:26 pm

Gentlemen, it has been a full week since I believed in and purchased your product with my very hard earned savings. It gives me a heavy heart that your company that I have so enthusiastically decided to support and tell my peers all abt is does not seem alarmed enough abt my technical difficulties to get me absolutely quickly up and running, makes me feel undervalued as a customer and I must let my peers here and online know that I have been sitting on an expensive piece of software that I can't even utilize, or get a refund on. Unlike many others, i make it a point not to allow pirated software on my company's computer and it is very frustrating as a consumer to care so much abt a company's rights and hard work, but not seemingly receive the same care and attention from our business relationship. I have followed all suggested procedures from your team and the forums, sent anything you have asked for, I have made sure to hold up my end of the bargain will you pls provide the same for me? Respectfully but vry frustrated -A
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