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Nebula 3pro stopped working and crashes my DAW

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Nebula 3pro stopped working and crashes my DAW

Postby Satoration » Mon Nov 29, 2010 9:31 pm

I have a serious problem - I am in the middle of a mix project and suddenly Nebula stopped loading the programmes and it started crashing my DAW - Nuendo4. Then the projects with it in didn't even play the sound... and crashed immediately after. I installed the latest Nebula version and now the projects at least play, but Nebula doesn't load the programmes. When I tried to reload the programmes manually it immediately crashes my DAW - the last update of Nuendo4.

What happened and can you help, since I am in a hurry and cannot go re-mixing the whole project again without Nebula.

I read somewhere that it might need re-validation or something? How do you do that? How do you create a new .ser file or what is needed?
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Re: Nebula 3pro stopped working and crashes my DAW

Postby enriquesilveti » Mon Nov 29, 2010 9:37 pm

Read this: http://www.acustica-audio.com/forum/ind ... =viewtopic and this: http://www.acustica-audio.com/forum/ind ... =viewtopic

Hello Tp3. I manage about 10 .DLL Nebula version into my main audio DAW, and I'm not including automap or Jbridge versions. N3F, N3P, NS, Betas, etc. I install updates (sometimes setups too) about all weeks, I have 4 PCs. The process is very very simple!

Update from a update file > you don't need to reinstall INIT files.
Update from a setup file (due a update not exist, for example) > you MUST reinstall your INIT files BEFORE run Nebula again. If not Nebula will crash, Nebula make your sequence to crash due you are trying to load a protected emulation preset, so customer get into panic, and try to downgrade, but they forget to REINSTALL they customer KEY.
Enrique Silveti.
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Re: Nebula 3pro stopped working and crashes my DAW

Postby Satoration » Mon Nov 29, 2010 9:56 pm

Ok, thanks, I read it all...

Call me stupid, but I don't know how to generate a new ser file, hot to load INIT files and where are they or what?

I simply installed the latest version again - and it didn't automatically generate a new ser file...

Do I send it by mail - when if how I manage to generate it or use the function in user area?

??
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Re: Nebula 3pro stopped working and crashes my DAW

Postby Satoration » Mon Nov 29, 2010 9:57 pm

What are init files and where are they?

All I can see is that nebula displays at program page:

Init 5418 - what is this - what to do with it?
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Re: Nebula 3pro stopped working and crashes my DAW

Postby Satoration » Mon Nov 29, 2010 10:08 pm

Ok, sorry for panicking, I am a musician not a geek and can be a bit stupid for computers from time to time...

I reinstalled my license and copied the old ser file again and now it works again...

I still don't know what Init files should be? But it works now.
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Re: Nebula 3pro stopped working and crashes my DAW

Postby enriquesilveti » Mon Nov 29, 2010 10:19 pm

but I don't know how to generate a new ser file


Run Nebula once in any VST host. Or run Nebula and go to DISK > REGISTERED. You should see a number, this is your SERial number that was generated into a *.SER file. The folder may change depending if you are in PC or MAC.

How to load INIT files and where are they or what?


INIT file is a INITalization emulation preset, a KEY that check you SERial number, if the data matches, Nebula runs.

I simply installed the latest version again


Setup or update? I guess a Setup. So you MUST reinstall your KEY! Did you make a backup of your KEY?

and it didn't automatically generate a new ser file.


Contact us with and write down your SERial number thru email.

Do I send it by mail - when if how I manage to generate it or use the function in user area?


Send us an email when you discover you SERial number or attach you .SER file in the email. WE MUST TO KNOW IF YOU ARE A MAC OR PC USER for generate a new KEY.
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
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Re: Nebula 3pro stopped working and crashes my DAW

Postby enriquesilveti » Mon Nov 29, 2010 10:22 pm

What are init files and where are they?


Already replayed

All I can see is that nebula displays at program page: Init 5418 - what is this - what to do with it?


SERial and KEY dismatch. Send us you SERial file or number as I tell before.
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
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enriquesilveti
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Re: Nebula 3pro stopped working and crashes my DAW

Postby enriquesilveti » Mon Nov 29, 2010 10:24 pm

INIT file is a INITalization emulation preset, a KEY that check you SERial number, if the data matches, Nebula runs.

Ok, sorry for panicking


Yes! You was in panic. Are we now into TV (headlines: Acustica da en la nota!)?

I am a musician not a geek and can be a bit stupid for computers from time to time.
I undestand...

I reinstalled my license and copied the old ser file again and now it works again...


Great!
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
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enriquesilveti
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