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I need 2 licenses please. Im dying to get started.

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I need 2 licenses please. Im dying to get started.

Postby Hanschr28 » Fri Oct 29, 2010 4:15 pm

Thanks a lot

Kind Regards

Hans Christian.
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Re: I need 2 licenses please. Im dying to get started.

Postby Grim » Fri Oct 29, 2010 6:14 pm

Did you email Acustica your ser files already?
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Re: I need 2 licenses please. Im dying to get started.

Postby Hanschr28 » Fri Oct 29, 2010 8:13 pm

Yes I already did that yesterday. I also had a question and got a respond this morning (though it only scratched the surface). Then I received an email with the subject: "Re: Form record received".

The information that was in it was my ip adress, my name, my username, the time I submitted the ser-file etc.

There was no attachment or anything.

Heres a part of it:


>
> Record saved to database with ID: 750
>
> Form ID: 1
> Form title: Authorization
> Form name: Authorization
> Submitted at: 2010-10-28 10:14:40

> Authorization File: /home/acust0**** (**** put in by me).


I think it was giancarlo because he also answered my question which I received 2 minutes before I got this message.

Maybe he sent me the wrong email?


I also sent another ser-file today at 12.00 noon because I found out I could have a license for both desktop and laptop but I had to install it on the other computer first.

I really hope I get that license soon. The amount has been withdrawn.
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Re: I need 2 licenses please. Im dying to get started.

Postby Grim » Sat Oct 30, 2010 7:19 pm

If you still don't have it just mail them again & ask....it shouldn't take days. (Also check your spam folder)
You can also upload the ser file via the user area of the site but I don't think the authorisation is automated so probably won't help!
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Re: I need 2 licenses please. Im dying to get started.

Postby Hanschr28 » Sat Oct 30, 2010 7:21 pm

Did all of you wait for days before getting your license file?

It's not exactly optimal. I have never tried such a thing when buying software via the Internet. Normally you get an automated license key right away.
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Re: I need 2 licenses please. Im dying to get started.

Postby Hanschr28 » Sat Oct 30, 2010 7:27 pm

Oops our posts collided!

I already did this. Two days ago I uploaded the ser-file in the user area.

Then this morning I got a respond (by mail) for giancarlo saying that I just need to send it to info@acusticaudio.com. I replied that I already did several days ago. Then he replied (by mail) told me to mail him the 2 license files. I did right away but I haven't received anything from him.

This is very unprofessional way of treating customers, buying software and then not getting any key. I am deeply unsatisfied I can tell you.
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Re: I need 2 licenses please. Im dying to get started.

Postby Grim » Sat Oct 30, 2010 7:38 pm

It's usually much quicker....though this obviously isn't much comfort to you. Hopefully Gian will get back to you soon.
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