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Do not panic / The quick HELP thread

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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Tue Nov 30, 2010 1:21 pm

Mplay wrote:My Nebula 1.343 is still working but also registered to 'customer'. The newest 1.3451 build is only available as 'setup' not as 'upgrade'. Should I run the setup and send the ser again?


Wait for a new update. Thanks for report CUSTOMER issue.
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Tue Nov 30, 2010 1:21 pm

Anthony wrote:I have exactly the same situation as Mercado_Negro:

"I just received my Nebula3License.exe file and installed it but it still says "CUSTOMER"."


Thanks for report.
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Re: Do not panic / The quick HELP thread

Postby beingmf3 » Tue Nov 30, 2010 1:29 pm

File received - "Customer" in Disk page, too.

BUT: not a single 3rd party program is working!!!

Error from my side or what? I still don't get what to do with the Init files. Should I use the backup ones? No, since I have a new license created from scratch, no?


EDIT: no, my fault – I had a different folder for the Init files, needed to copy them there first, sorry!
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Tue Nov 30, 2010 2:04 pm

Thanks for report CUSTOMER issue.
Enrique Silveti.
Acustica Audio customer and technical support.

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Re: Do not panic / The quick HELP thread

Postby yoghi » Wed Dec 01, 2010 12:35 am

Hi there,

i've purchased Nebula3 pro yesterday and i've sent the .ser file, but i've not received the license key. Is it normal or there is something i've to do/ or i'm missing?
thanks
Andrea
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Wed Dec 01, 2010 1:20 am

i've purchased Nebula3 pro yesterday and i've sent the .ser file, but i've not received the license key. Is it normal or there is something i've to do/ or i'm missing?


Hello Andrea. If you don't recieve your KEY tommororw send us an email. How to contact Acustica Audio support and developers: http://www.acustica-audio.com/forum/ind ... =viewtopic
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Re: Do not panic / The quick HELP thread

Postby Mercado_Negro » Wed Dec 01, 2010 2:34 am

I talk with Giancarlo some hours ago about the CUSTOMER issue and this is what he said:

CUSTOMER is applied automatically now, we don't use any more the real name in keys, it was a waste of time. We'll use names when an automatic procedure will be available"

So don't worry :)
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Re: Do not panic / The quick HELP thread

Postby powderfinger » Sun Dec 05, 2010 4:47 am

This is happening to me also. Really hoping the new Authorization update fixes all of my old projects, as they're all crashing right now in Cakewalk.

I downloaded and installed 1.3.451 from 1.3.413 (both 64x CoreII) before I ran across this thread, and now all of my old projects are opening as 1.3.397 (no Core II) and are crashing - go figure. Any one run into similar issues like this when upgrading?

I REALLY hope this auth file sorts this out and I don't have to rebuild every project...extremely frustrated right now...
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Sun Dec 05, 2010 12:16 pm

powderfinger wrote:This is happening to me also. Really hoping the new Authorization update fixes all of my old projects, as they're all crashing right now in Cakewalk.

I downloaded and installed 1.3.451 from 1.3.413 (both 64x CoreII) before I ran across this thread, and now all of my old projects are opening as 1.3.397 (no Core II) and are crashing - go figure. Any one run into similar issues like this when upgrading?


You should download an install Nebula3 PRO Bundle for get CORE II (PRO = COREII). SetupNebula3 Pro x64 1.3.451.rar file. This is a setup, so you must to re install your KEY according with your SERial file or request a new one.

I REALLY hope this auth file sorts this out and I don't have to rebuild every project...extremely frustrated right now...


Should fix it. Read this (problem type 4): http://www.acustica-audio.com/forum/ind ... =viewtopic
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Re: Do not panic / The quick HELP thread

Postby powderfinger » Sun Dec 05, 2010 6:23 pm

You should download an install Nebula3 PRO Bundle for get CORE II (PRO = COREII). SetupNebula3 Pro x64 1.3.451.rar file. This is a setup, so you must to re install your KEY according with your SERial file or request a new one.


This is the one I downloaded.

I both emailed in and submitted the SER through the website, so I'm waiting on the new authorization and will report back if it fixes the old projects.
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