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Do not panic / The quick HELP thread

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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Wed Feb 13, 2013 7:30 pm

steffenb wrote:i also got the problem that nebula is not creating a .ser file.

windows 8 64bit
cubase7 64 bit
nebula 3 thru j bridge

this is what my screen looks like after initializing

Image


Welcome steffenb. the authorization missing number is the same number that you will find in your .SER file after first load in your new computer if you open the file with notepad. Send us the .SER file or the screen shot yo us and we will send us a new personal custom key for your new computer.

6. Registration and activation
Nebula use a challenger response anti-copy authorization system. After first run Nebula will generate a .SER file in the plug-in support installation folder called NebulaTempRepository folder (in PC this path can be changed in the installation setup however is fixed in MAC and the path is Mac HD/Library/Audio/Presets/AcusticaAudio/Nebula3/). This file should be sent to Acustica Audio to generate a custom customer key, you can send in an attachment to info@acusticaudio.com or upload in user area, my authorizations. A custom customer key will send from Acustica Audio for replace the demo key, removing any restriction so you will able to load any emulation preset. Be aware that the customer key is the INIT emulation preset that Nebula use for initialized and that means INIT emulation preset, customer key and INIT.N2V and INIT.N2P are the same thing.

You can get more information about Acustica Audio product registration and activation here, Acustica Audio Products Key F.A.Q.: viewtopic.php?f=7&t=362&rb_v=viewtopic

IMPORTANT: To verify if a customer key is installed in your DAW, run Nebula and go to DISK page. If the are numbers under REGISTERED parameter your Nebula is unregistered.

IMPORTANT: If you plan to update your hardware or OS you will need a new key. If you install your old key will be a unequal between the .SER file and the custom customer key and Nebula will unable to detect that.

IMPORTANT: Acustica Audio custom key delivery takes less than 24 hours on working days and less than 72 hours on weekends.
Enrique Silveti.
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Wed Feb 13, 2013 7:31 pm

bjj22 wrote:Hello, I've bought nebula 3 pro but am waiting for my registration file to arrive. Am I being too impatient? I emailed the .ser file to you and also sent an email to point out my paypal email address wasn't the same as my forum registration email. Hope this is clear...

Thanks!


Reported today.
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Re: Do not panic / The quick HELP thread

Postby steffenb » Wed Feb 13, 2013 8:06 pm

thank you enrique, i send you the screenshot thru your contact formular.
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Wed Feb 13, 2013 8:24 pm

steffenb wrote:thank you enrique, i send you the screenshot thru your contact formular.


OK Reported too!
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
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Re: Do not panic / The quick HELP thread

Postby Antonello » Wed Feb 13, 2013 8:57 pm

Our staff generated the authorization-key today (17:00 gmt+1).


Regards,
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Re: Do not panic / The quick HELP thread

Postby jpchartrand » Mon Feb 18, 2013 11:24 pm

enriquesilveti wrote:
jpchartrand wrote:Hi,

How can I move the program files and vector files to my 2nd HD ?

I've tried to just move it and now the Nebula plugin won't even open in Logic.

Thank you!


The Nebula tip of the month (#3 - October 2010)
Using ALTERNATIVEDATAPATH trick
viewtopic.php?f=11&t=567


Hi. This is not working for me. Please find below my code and let me know what I am doing wrong.

<DATAPATH> /Library/Audio/Presets/AcusticaAudio/Nebula3/ </DATAPATH>
<ALTERNATIVEDATAPATH> Volumes/Untitled RAID Set 2/Library/AcusticaAudio/Nebula3 </ALTERNATIVEDATAPATH>
<PROGRAMSUBPATH> Programs/ </PROGRAMSUBPATH>
<VECTORSUBPATH> Vectors/ </VECTORSUBPATH>
<SETUPSUBPATH> Setups/ </SETUPSUBPATH>
<CACHESUBPATH> Temp/ </CACHESUBPATH>
<SKINSUBPATH> Skins/ </SKINSUBPATH>
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Re: Do not panic / The quick HELP thread

Postby hderick » Tue Feb 19, 2013 8:15 pm

Borre todo, instale el setup 4.9.2 de nebula pro y actualice a la 5.0.2, ahora si me sale el archivo .ser, lo envie ayer, hoy he instalado la licencia pero sigue sin aparecer, luego he probado a actualizar a la 5.0.5 y tampoco funciona.
Si nebula server funcionara bien y oficialmente en mac 10.8 aun me plantearía actualizar, pero con este plan...
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Re: Do not panic / The quick HELP thread

Postby jpchartrand » Thu Feb 21, 2013 3:00 am

jpchartrand wrote:
enriquesilveti wrote:
jpchartrand wrote:Hi,

How can I move the program files and vector files to my 2nd HD ?

I've tried to just move it and now the Nebula plugin won't even open in Logic.

Thank you!


The Nebula tip of the month (#3 - October 2010)
Using ALTERNATIVEDATAPATH trick
viewtopic.php?f=11&t=567


Hi. This is not working for me. Please find below my code and let me know what I am doing wrong.

<DATAPATH> /Library/Audio/Presets/AcusticaAudio/Nebula3/ </DATAPATH>
<ALTERNATIVEDATAPATH> Volumes/Untitled RAID Set 2/Library/AcusticaAudio/Nebula3 </ALTERNATIVEDATAPATH>
<PROGRAMSUBPATH> Programs/ </PROGRAMSUBPATH>
<VECTORSUBPATH> Vectors/ </VECTORSUBPATH>
<SETUPSUBPATH> Setups/ </SETUPSUBPATH>
<CACHESUBPATH> Temp/ </CACHESUBPATH>
<SKINSUBPATH> Skins/ </SKINSUBPATH>


Help?
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Thu Feb 21, 2013 12:04 pm

hderick wrote:Borre todo, instale el setup 4.9.2 de nebula pro y actualice a la 5.0.2, ahora si me sale el archivo .ser, lo envie ayer, hoy he instalado la licencia pero sigue sin aparecer, luego he probado a actualizar a la 5.0.5 y tampoco funciona.
Si nebula server funcionara bien y oficialmente en mac 10.8 aun me plantearía actualizar, pero con este plan...


Oficialmente Nebula no es compatible con Lino o Snow Lion. Estamos analizando los fallos con los distintos secuenciadores disponibles en ambos sistemas operativos, para crear una versión compatible.
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
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Re: Do not panic / The quick HELP thread

Postby jpchartrand » Tue Feb 26, 2013 9:07 pm

How can I get help regarding my issue above? It's been 2-3 posts and still no help.
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