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Do not panic / The quick HELP thread

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Re: Do not panic / The quick HELP thread

Postby vespesian » Sat Jan 19, 2013 10:33 am

Yes. The 'upgrade' is the only option on that page - but you only realize it's an 'upgrade' after you've paid (i've never owned nebula before...see my problem?)

:shock:
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Sat Jan 19, 2013 11:05 am

Complete email sent to you! We address this issue before.
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Re: Do not panic / The quick HELP thread

Postby vespesian » Sat Jan 19, 2013 11:25 am

You guys ROCK.

:D :D :D
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Sat Jan 19, 2013 11:35 am

Now you are a happy customer! ;)
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Re: Do not panic / The quick HELP thread

Postby vespesian » Sat Jan 19, 2013 11:58 am

It's...incredible.... :D
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Re: Do not panic / The quick HELP thread

Postby hderick » Sun Jan 20, 2013 9:27 pm

Hello, sorry for my english, I have mac 10.8.2 and Cubase 6, I downloaded nebula 3 pro (nebula3installersetup_1.3.505) but not appears in cubase 6 nor file.SER in presets
What I can do?
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Sun Jan 20, 2013 10:01 pm

Envíanos el número que aparece en: Nebula > DISK > REGISTERED a través de User Area / My Authorizations. Este número debe coincidir con el número de serie de tu OSX ML 10.8.2 (http://support.apple.com/kb/HT1529).
Enrique Silveti.
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Re: Do not panic / The quick HELP thread

Postby hderick » Mon Jan 21, 2013 12:22 am

No me aparece en cubase nebula 3, no lo puedo hacer, el serial lo pone en algun otro lado?
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Mon Jan 21, 2013 11:25 am

hderick wrote:No me aparece en cubase nebula 3, no lo puedo hacer, el serial lo pone en algun otro lado?


Hola hderick

1. Nebula no es oficialmente compatible con OSX ML 10.8.x
2. Que versión de Cubase? En la ultima versión tienes que habilitar la compatibilidad con VST 2.40.
3. Prueba con Reaper .
4. Con el numero de serie de OSX no alcanza. Envíanos tus datos de usuario y el numero por correo electrónico a "info ARRIBA acusticaudio.com"
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
VM U15 | VM Win10 | VM OSX 10.12
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Re: Do not panic / The quick HELP thread

Postby hderick » Mon Jan 21, 2013 11:31 pm

Tengo cubase 6.0.7, me carga plugins 2.4 pero nebula no y en reaper tampoco aparece, debe ser problema de nebula...tambien me sigue sin aparecer el archivo .ser en presets, quizas podria a probar una version mas antigua y posteriormente actuallizar... por que ya no se que hacer.
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