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Do not panic / The quick HELP thread

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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Sat Jan 19, 2013 9:44 am

vespesian wrote:Just purchased Nebula 3 Server Bundle - but i can't find the SER file anywhere in the Nebulatemprepository folder/file...I'm on windows 7 64, sonar x2a 64 - help...


Welcome vespesian. Please create a new session of Sonar x2. Load one instance of Nebula and go to DISK page and under REGISTERED you will see a numbers send us this numbers and your information (full name, email, user, product that you purchase) to our registration email info AT acusticaudio.com

You can find more information about Acustica Audio product registration here: viewtopic.php?f=7&t=362

You can find more information about Nebula here: viewforum.php?f=39
Enrique Silveti.
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Re: Do not panic / The quick HELP thread

Postby vespesian » Sat Jan 19, 2013 9:51 am

I can't do that. I've uninstalled Nebula (via the uninstaller), re-installed - and now, even after re-scanning vst's within Sonar, Nebula isn't even showing up as an option.
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Sat Jan 19, 2013 9:57 am

vespesian wrote:Umm...actually, Nebula is crashing Sonar X2a every time I try to insert 1 instance on 1 audio track...which is probably why I'm unable to generate a SER file...if this can't be fixed I'd like my money - 207 euros - back please.


Hello vespesian. Some customers report this
behavior on some systems. Please before run Nebula increase your ASIO and sequencer buffer to 1024 or 2048 if possible. Nebula is running auto configuration but seems to crash. If that does not work on your system, download reaper and try. If anyway you still can not load Nebula send me an email to enrique.silveti AT acusticaudio.net

You can fin more information about this here:
viewtopic.php?f=36&t=558

viewtopic.php?f=39&t=1847&p=16033#p16033
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Sat Jan 19, 2013 9:58 am

vespesian wrote:I can't do that. I've uninstalled Nebula (via the uninstaller), re-installed - and now, even after re-scanning vst's within Sonar, Nebula isn't even showing up as an option.


Please read my previous post.
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
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Re: Do not panic / The quick HELP thread

Postby vespesian » Sat Jan 19, 2013 10:04 am

Umm - it's more than a MAST problem. I can't even re-install. I've done a system restore, re-installed, and now, on 2nd and 3rd attempts, the installer isn't installing (i.e., nothing in my VST folder).

I think there's something wrong with the installer. BTW - the 1st time, sonar showed Nebula as 32bit(!) - even though i'm only 64, and only downloaded the 64 b. version. Plus, it said "upgrade"....huh?...I've never bought nebula before.
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Re: Do not panic / The quick HELP thread

Postby vespesian » Sat Jan 19, 2013 10:16 am

Okay - I've gotten somewhere - Sonar says there's a "main call" problem with the plugin and lists various possible issues (that it's 'not installed properly', 'computer is low on memory', 'problem with plug-ins copy protection', 'is incompatible with application').

And it recommends that i disable plug-in.
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Re: Do not panic / The quick HELP thread

Postby vespesian » Sat Jan 19, 2013 10:18 am

And there's no SER file anywhere.
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Sat Jan 19, 2013 10:23 am

vespesian wrote:Umm - it's more than a MAST problem. I can't even re-install. I've done a system restore, re-installed, and now, on 2nd and 3rd attempts, the installer isn't installing (i.e., nothing in my VST folder).

I think there's something wrong with the installer. BTW - the 1st time, sonar showed Nebula as 32bit(!) - even though i'm only 64, and only downloaded the 64 b. version. Plus, it said "upgrade"....huh?...I've never bought nebula before.


Please send me an email. I'll upload the correct version for you in a custom download link. Clean your system with a system restore.
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
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Re: Do not panic / The quick HELP thread

Postby vespesian » Sat Jan 19, 2013 10:26 am

Thank you -I appreciate it - i REALLY want this plug-in...
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Sat Jan 19, 2013 10:30 am

vespesian wrote:And there's no SER file anywhere.


OK! Now I understand. You are installing a upgrade! Please send me an email now to enrique.silveti AT acusticaudio.net
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
User avatar
enriquesilveti
Global Moderator
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Posts: 2662
Joined: Sun Mar 28, 2010 9:00 pm
Location: Lodi | Madrid | Buenos Aires

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