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Do not panic / The quick HELP thread

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Re: Do not panic / The quick HELP thread

Postby sound_dog_uk » Thu Nov 08, 2012 4:09 pm

We upgraded our system to Windows 8 but unfortunately we had to re-install clean several times until it worked. Now Nebula only shows third-party libraries but not the Acustica Audio libraries anymore.

What do we have to do to get it full running again?
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Re: Do not panic / The quick HELP thread

Postby blandry » Fri Nov 09, 2012 5:36 am

I've been trying to upgrade my Nebula 2 to the latest and I'm getting this message when I open Neb:

1 DEBUG level : 0
2 MASTER Ko : Master descriptor not found (Nebula2.xml)

The installer is not generating a Ser file...

Please help!

Reaper 64 bit, Windows 7 64 bit
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Fri Nov 09, 2012 10:17 pm

Send us your .SER file for authorize.

sound_dog_uk wrote:We upgraded our system to Windows 8 but unfortunately we had to re-install clean several times until it worked. Now Nebula only shows third-party libraries but not the Acustica Audio libraries anymore.

What do we have to do to get it full running again?
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Acustica Audio customer and technical support.

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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Fri Nov 09, 2012 10:18 pm

Wrong path. Send me an email enrique.silveti AT acusticaudio.net


blandry wrote:I've been trying to upgrade my Nebula 2 to the latest and I'm getting this message when I open Neb:

1 DEBUG level : 0
2 MASTER Ko : Master descriptor not found (Nebula2.xml)

The installer is not generating a Ser file...

Please help!

Reaper 64 bit, Windows 7 64 bit
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
VM U15 | VM Win10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10 | NIK5
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Re: Do not panic / The quick HELP thread

Postby cacophonihil » Sun Nov 11, 2012 8:03 am

Been trying to get authorized for a couple days now. Ser file has been sent through email now. Please let me know if theres a problem.

Joey
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Sun Nov 11, 2012 10:34 am

cacophonihil wrote:Been trying to get authorized for a couple days now. Ser file has been sent through email now. Please let me know if theres a problem.

Joey


Reported.
Enrique Silveti.
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MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
UFX | Lyra2 | USBPre2
VM U15 | VM Win10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10 | NIK5
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Re: Do not panic / The quick HELP thread

Postby Antonello » Sun Nov 11, 2012 12:19 pm

cacophonihil wrote:Been trying to get authorized for a couple days now. Ser file has been sent through email now. Please let me know if theres a problem.

Joey


Hi Joy,
Those are your submitted information?

Record saved to database with ID: 3507
Submitted at: 2012-11-09 22:40:29
User-ID: 62830
Username: cacophonihil
User full name: J***** H****
Nebula 3 pro Bundle version

Thanks
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Re: Do not panic / The quick HELP thread

Postby cacophonihil » Sun Nov 11, 2012 2:51 pm

Thanks for replying...

I'm not sure what you are asking me. That is me... Can you send me an authorization file?
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Re: Do not panic / The quick HELP thread

Postby Antonello » Sun Nov 11, 2012 3:54 pm

cacophonihil wrote:Thanks for replying...

I'm not sure what you are asking me. That is me... Can you send me an authorization file?


I think that there was an issue in the authorization procedure.
I reported your request to the people that follow the licensing process.
Please be patient until tomorrow.

Thanks you.
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Re: Do not panic / The quick HELP thread

Postby jckfpdd » Tue Nov 27, 2012 1:15 am

Hi, I submitted a .ser file for activation a few days ago and haven't recieved a response yet. This is for my second computer.
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