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Do not panic / The quick HELP thread

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Re: Do not panic / The quick HELP thread

Postby tonedeaf » Mon Oct 22, 2012 7:54 am

Hi I just paid for, and payment confirmed, the Server upgrade.

I have been waiting for about half and hour, I still cant see the download, can someone help?

Thanks!!
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Re: Do not panic / The quick HELP thread

Postby enriquesilveti » Mon Oct 22, 2012 6:15 pm

tonedeaf wrote:Hi I just paid for, and payment confirmed, the Server upgrade.

I have been waiting for about half and hour, I still cant see the download, can someone help?

Thanks!!


Reported
Enrique Silveti.
Acustica Audio customer and technical support.

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Re: Do not panic / The quick HELP thread

Postby tonedeaf » Mon Oct 22, 2012 7:27 pm

Thanks, finally got the download...

next question, after I ran the update and try to run the plugin in Reaper, the plugin shows the Black interface, and of cos not working either. What do i need to do?

I am running unders Mac 10.6.8 and latest version of Reaper under 64bits.

Thank you
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Re: Do not panic / The quick HELP thread

Postby tonedeaf » Tue Oct 23, 2012 3:47 am

When nebula tries to load, it says:
Acustica Loader ver 1.3.505
1. Debug level: 0
2. Master Ko: master descriptor not found (nebula3 reverb.xml)

I have nebula programs install on its own hard drive, and i went into the xml file to change the location but still the same...

HelP? Thank you
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Re: Do not panic / The quick HELP thread

Postby richie43 » Tue Oct 23, 2012 6:36 am

Nebula needs to be authorized before it will work completely. Look in the repository folder, there should be a "ser" file. Send that to Enrique or Giancarlo. (I am on Windows, so i am hoping that it is the same for Mac...)
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Re: Do not panic / The quick HELP thread

Postby tonedeaf » Tue Oct 23, 2012 7:28 am

Thanks richie for your reply... I guess I must have wiped my registration details or something when I update..... Anyone from Acustica that can help?

Lets say this is the worst case situation, I will need to reinstall everything and re-register...

Question is, I need both AU and VST of Nebula, as I understand 64bit is not on AU yet, so I will need to run the Au at 32bits... How should I go about doing this?? Should I re-install both and re-register both?

Pls someone help~~~ thanks
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Re: Do not panic / The quick HELP thread

Postby giancarlo » Tue Oct 23, 2012 10:10 am

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Re: Do not panic / The quick HELP thread

Postby MurderMachine » Wed Nov 07, 2012 4:39 am

Hey there!

I installed Nebula 3 Pro and I've run it for the first time. I've sent in my .SER, and recieved an .exe and ran it immediately.

To the extent of my knowledge, Nebula should now be registered. In order to check I tried to follow the FAQ and open up the "DISK Page" to check my registration, but there is no DISK page!

In fact, I only have the PROG and MAST pages to choose from. And to my knowledge MAST doesn't have everything it should in it... This is how everything looks:

Image

Is this all OK? Why are my "KERN," "MIDI," and "DISK" pages missing?
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Re: Do not panic / The quick HELP thread

Postby SWANG » Wed Nov 07, 2012 5:02 am

click on the "mast" tab and move slider 2 (2nd slider from the left) upward to switch to "guru" mode. the tabs for the other pages will appear.
ok, bye!!!
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Re: Do not panic / The quick HELP thread

Postby MurderMachine » Wed Nov 07, 2012 6:17 am

Awesome! Thank you.
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