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Master Descriptor Not Found (Nebula3.xml)

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Master Descriptor Not Found (Nebula3.xml)

Postby k47music » Thu Jan 26, 2012 9:49 pm

This is what the plugin display when open it. When attempt to close it crash the daw.

Will be really appreciated some support. Thanks
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Re: Master Descriptor Not Found (Nebula3.xml)

Postby richie43 » Thu Jan 26, 2012 10:56 pm

Is it possible that you upgraded or installed to more than 1 location? Try uninstalling and carefully reinstalling. The upgrades don't always go to wherever you first installed to, so if you don't pay attention, things can go nuts.
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Re: Master Descriptor Not Found (Nebula3.xml)

Postby k47music » Thu Jan 26, 2012 11:10 pm

richie43 wrote:Is it possible that you upgraded or installed to more than 1 location? Try uninstalling and carefully reinstalling. The upgrades don't always go to wherever you first installed to, so if you don't pay attention, things can go nuts.


Thanks for reply. I installed first the setup and then the upgrade, Then the error. Uninstalled then Installed only the upgrade then that error again.

I will try once again, should I install setup plus upgrade or wich of both?

Regards.
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Re: Master Descriptor Not Found (Nebula3.xml)

Postby k47music » Fri Jan 27, 2012 12:19 am

The setup_nebula3_pro_1.3.492 file installed and running, unless i dont know if works 'cause I have not STILL the authorization code.

When installing upgrade nebula3 pro 1.3.504 file by defect the installer place the dlls out of "nebulatempreposytory" folder in another folder called "acustica" too but when opening the upgrade vst it says "Master Descriptor Not Found (Nebula3.xml) and when attempt to close it the the daw crashes.

Tried place the installing process to locate the files inside "nebulatempreposytory" folder too, but crashes anyway.

I having issues I never had before in my entire carrear.

And is not fair pay for something that is charged 'on the fly'
and have to wait till someone have the time to process an
autorization code to continue with post production process.
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Re: Master Descriptor Not Found (Nebula3.xml)

Postby Mercado_Negro » Fri Jan 27, 2012 5:37 am

Somehow Nebula isn't seeing your Nebula3 Reverb.xml file when you load it. It doesn't have anything to do with the authorization file.

Is there a Nebula3 Reverb_installer.xml file in your Nebula installation folder? This file is installed in every installation and Nebula calls it when you load it in your host. This file then checks your Nebula3 Reverb.xml file for paths and settings, this is where it is failing (and after it checks your Nebula3 Reverb.xml file it is removed automatically from your folder because it isn't necessary anymore). Maybe you're having issues because you're not running your machine in administrator mode?

If you have that file in your installation folder, does it have that name or does it have another name? In theory Nebula's .dll and xml's should have all the same name. For example, "Nebula3 Reverb.dll", "Nebula3 Reverb.xml" and "Nebula3 Reverb_installer.xml".

I'd uninstall Nebula again, delete all remaining folders and files and start over again. Install the setup and then the upgrade. It is important to install the upgrades in the very same folder where you installed your setup. For example, if you installed it "C:\Program Files (x86)\Audio Plugs\VST\Acustica Audio\Nebula3 Pro" it should have created a new folder inside called "acustica". Next time you run the upgrade, make sure you're telling it to install it in "C:\Program Files (x86)\Audio Plugs\VST\Acustica Audio\Nebula3 Pro" (it will put the files in the "acustica" folder automatically, even when the installer doesn't say so).
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Re: Master Descriptor Not Found (Nebula3.xml)

Postby k47music » Fri Jan 27, 2012 1:29 pm

Thanks mercado_negro, I will give a try right now following your suggestions.

Someone from AA: Can I have my authorizacion file, please?

Thanks
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Re: Master Descriptor Not Found (Nebula3.xml)

Postby enriquesilveti » Fri Jan 27, 2012 2:06 pm

Someone from AA: Can I have my authorizacion file, please?


Did you already send us your .SER file?
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Re: Master Descriptor Not Found (Nebula3.xml)

Postby k47_ » Fri Jan 27, 2012 2:34 pm

enriquesilveti wrote:
Someone from AA: Can I have my authorizacion file, please?


Did you already send us your .SER file?


Yes I did send it yesterday. Should I send it again?
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Re: Master Descriptor Not Found (Nebula3.xml)

Postby k47_ » Fri Jan 27, 2012 2:37 pm

Actually with all the installing issues I installed and uninstalled several times and then I generate around 9 Nebula3.ser files. Should I send it all? or it is always the same?

Best,

C.
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Re: Master Descriptor Not Found (Nebula3.xml)

Postby enriquesilveti » Fri Jan 27, 2012 2:46 pm

Should be the same. Send us the last one.
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