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How long does it usually take to get the authorization file?

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How long does it usually take to get the authorization file?

Postby LittleRedKing » Sat Jul 31, 2010 5:11 pm

Dear Acustica team,

I have just purchased Nebula3 Pro and I have submitted my .ser file via the website and also via e-mail. How long does it usually take for the delivery of the authorization file. So far it has been a few hours for me. Is the turn-around time many hours? Many days?

Your help will be most appreciated.
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Re: How long does it usually take to get the authorization file?

Postby mertayy » Sat Jul 31, 2010 7:38 pm

I sent mine (needed new .ser due to new pc) at night and received it morning, but its weekend so little delay is normal.
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Re: How long does it usually take to get the authorization file?

Postby enriquesilveti » Sat Jul 31, 2010 7:39 pm

From Monday to Friday less than 24 hours but on Weekends 24 to 48 hours.
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Re: How long does it usually take to get the authorization file?

Postby LittleRedKing » Sat Jul 31, 2010 7:59 pm

enriquesilveti wrote:From Monday to Friday less than 24 hours but on Weekends 24 to 48 hours.


OK. Thanks for the info. I will wait patiently.
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Re: How long does it usually take to get the authorization file?

Postby LittleRedKing » Mon Aug 02, 2010 9:17 am

Good morning,

I saw the activation file from Giancarlo this morning when I checked my e-mail. I ran it and now Nebula3 Pro is completely authorized. Thanks Giancarlo.

One thing I noted when I logged into my Acustica account this morning is that my authorization page still says "You have no licenses". Is this part of the website functional yet? At this time, it does not matter because Nebula3 is working fine, but for future reference it would be nice to know if my Acustica account will store the license on-line.
Last edited by LittleRedKing on Mon Aug 02, 2010 1:03 pm, edited 1 time in total.
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Re: How long does it usually take to get the authorization file?

Postby enriquesilveti » Mon Aug 02, 2010 11:10 am

LittleRedKing wrote:One think I noted when I logged into my Acustica account this morning is that my authorization page still says "You have no licenses". But for future reference it would be nice to know if my Acustica account will store the license on-line.


Website admin prepared something for the automatic authorization system, but we still doing manually.
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Re: How long does it usually take to get the authorization file?

Postby MPEstudio » Wed Oct 13, 2010 11:28 pm

I Have the Same Problem Here, everytime i go to the "My Authorizations"page it says that i have no Licenses, even though i've had Nebula since May ... it's a little confusing, espacially as this page is still asking to upload an authorization file.
Any ideas when this will be put right ?
All the Best
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Re: How long does it usually take to get the authorization file?

Postby steve36 » Wed Nov 10, 2010 5:37 pm

LittleRedKing wrote:
One think I noted when I logged into my Acustica account this morning is that my authorization page still says "You have no licenses". But for future reference it would be nice to know if my Acustica account will store the license on-line


Me too...bought the Nebula 3 Pro bundle eight days ago...I
would love to be able to check out the stuff available in
the 3rd party bundles...absolutely love the program...
sounds amazing and is really solid on my system...
I would be very grateful if you guys could sort this out for me...cheers ;)

Steve
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Re: How long does it usually take to get the authorization file?

Postby enriquesilveti » Wed Nov 10, 2010 5:52 pm

How to contact Acustica Audio support and developers
http://www.acustica-audio.com/forum/ind ... =viewtopic
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