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Nebula commercial does_not_work here

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Nebula commercial does_not_work here

Postby chumped » Tue Jul 27, 2010 9:06 pm

Beyond this, my user account vanished (along with the two or so posts I made here enquiring after this issue).

There has been ZERO support in my case. I can't abide having paid for something that didn't work, with no support and now no way to even access files.

Refund my money please. You've gotten emails directly to you and to 'info@...' per this matter.


> You sent a payment of €39.00 EUR to Acusticaudio S.R.L.
> using PayPal. This charge will appear on your credit card
> statement as payment to PAYPAL *ACUSTICAUDI.
>
> Payment details
> Description: Upgrade Nat 2 => Nat 3, Item No:00005 Unit
> price:39.00 EUR Quantity: 1Amount:€39.00 EUR
> Subtotal:€39.00 EURTotal: €39.00 EUR
> ------------------------------
>
> Merchant information
> Name:Acusticaudio S.R.L.Website:
> http://www.acusticaudio.net Email: info@acusticaudio.com
Last edited by chumped on Tue Jul 27, 2010 10:18 pm, edited 1 time in total.
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Re: Nebula commercial does_not_work here

Postby chumped » Tue Jul 27, 2010 10:15 pm

I can't be expected to do work to recover my own account, where there was no notification, no communication at all. This is beyond ridiculous. I was unhappy with no support before I learned on another forum of this deleted forum business. Now I'm disgusted.

I will press until I'm refunded my money, which is 39 euros apparently as I look through records, = ca. $56 US.
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Re: Nebula commercial does_not_work here

Postby scottkane » Wed Jul 28, 2010 1:41 am

I think they may have missed by mistake your email or something?
Or maybe you didnt contact them corectly, i really dont know tho...
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Re: Nebula commercial does_not_work here

Postby giancarlo » Wed Jul 28, 2010 5:58 am

I was contacted by him only yesterday....

Maybe I guess something, your post was not deleted, we changed the website. All previous posts are available at the following website:
http://www.acusticaudio.net/modules.php?name=Forums

you can still log there using your prevous account and password (for this website the password was resetted because the migration to a different system forced us to do so).
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Re: Nebula commercial does_not_work here

Postby enriquesilveti » Sat Jul 31, 2010 10:36 am

Hello chumped. I saw you post on Thursday but I was hard working from 08:00 to 24:00 in this production: http://www.laguiago.com/madrid/evento/2 ... en-madrid/

We already upload some guide for Nebula issues/bug/crash here:

Nebula Key F.A.Q.: http://www.acustica-audio.com/forum/ind ... =viewtopic

Acustica Audio crash or bug report: http://www.acustica-audio.com/forum/ind ... =viewtopic

You must tell us if is a key issue or is a bug/crash between Nebula and your sequencer. Then we can guide you for fix it.
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