Login

Where to send my .ser file?

Tips & tricks, working results, technical support

Where to send my .ser file?

Postby Yuri514 » Sat Jul 24, 2010 12:53 am

Hi all, I emailed my .ser file to info@acustica-audio.com and still have not heard back. Is there a better email address I should try to get a faster response? I've just upgraded my Nebula 3 to the PRO but can not use it yet.

Thanks in advance.
Yuri514
User Level 0
User Level 0
 
Posts: 2
Joined: Fri Jul 23, 2010 5:32 pm

Re: Where to send my .ser file?

Postby giancarlo » Sat Jul 24, 2010 12:43 pm

User avatar
giancarlo
Founder
Founder
 
Posts: 9186
Joined: Mon Sep 21, 2009 10:40 pm
Location: Italy

Re: Where to send my .ser file?

Postby enriquesilveti » Sat Jul 24, 2010 8:46 pm

Simple rules for purchasing Acustica Audio products
http://www.acustica-audio.com/forum/ind ... =viewtopic
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
User avatar
enriquesilveti
Expert
Expert
 
Posts: 2662
Joined: Sun Mar 28, 2010 9:00 pm
Location: Lodi | Madrid | Buenos Aires

Re: Where to send my .ser file?

Postby chumped » Tue Jul 27, 2010 9:20 pm

enriquesilveti wrote:Simple rules for purchasing Acustica Audio products
http://www.acustica-audio.com/forum/ind ... =viewtopic
I purchased it based on 'the free version worked' when I instantiated it, more than once. Upon buying it, it no longer worked. I have a .ser number in 'presets/acustica...' as instructed. I went through all of it with GianCarlo in the beginning. The plugin behaves as if not authorized and crashes Cubase in any instantiation as soon as I click on the GUI. It behaves as if an expired demo. There has been zero support, emails not answered...

Now, there is a new site! No notification! what_so_ever, and NB: this is a user account which is tied to the purchase and how I must access updates etc. Can't do it. Incredibly shabby treatment IME.
chumped
User Level 0
User Level 0
 
Posts: 3
Joined: Tue Jul 27, 2010 8:56 pm

Re: Where to send my .ser file?

Postby enriquesilveti » Thu Jul 29, 2010 8:58 am

Hello chumped. Uninstall all Acustica Audio products and re-install our Nebula comercial product from a setup, this will create a new .SER file. Wrong key might cause cubase crash. After recieve a new key, update for the last version.

Read this:
http://www.acustica-audio.com/forum/ind ... =viewtopic
http://www.acustica-audio.com/forum/ind ... =viewtopic
http://www.acustica-audio.com/forum/ind ... =viewtopic
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
User avatar
enriquesilveti
Expert
Expert
 
Posts: 2662
Joined: Sun Mar 28, 2010 9:00 pm
Location: Lodi | Madrid | Buenos Aires


Return to Working with Nebula

Who is online

Users browsing this forum: No registered users and 5 guests