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Where do you find the .ser files????

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Where do you find the .ser files????

Postby stephane » Tue Nov 22, 2011 12:47 am

Just bought 2 days ago nebula3 pro and ,like many of you guys ,it's been a terrible process to make it work!!!
...and i'm just at the beginning...
I'm on mac.
thanks for your help.
S.
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Re: Where do you find the .ser files????

Postby stephane » Tue Nov 22, 2011 2:20 am

i've read stuff about it and it's not even in the
Macintosh HD > Library > Audio > Presets > AcusticaAudio > Nebula 3 > *.ser

In my presets files i don't even have the AcusticaAudio files!!!

Please help!!!
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Re: Where do you find the .ser files????

Postby giancarlo » Tue Nov 22, 2011 7:07 am

send the serial displayed by nebula in mast or disk page
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Re: Where do you find the .ser files????

Postby stephane » Tue Nov 22, 2011 1:15 pm

How can i get to the disk page.
Already 3 days since i bought this thing and can't believe it's so complicated!!!
Please tell me ,in detail ,where is located this number.
Thanks.
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Re: Where do you find the .ser files????

Postby enriquesilveti » Tue Nov 22, 2011 6:46 pm

Hello and welcome stephane

Already 3 days since i bought this thing and can't believe it's so complicated!!! Please tell me ,in detail ,where is located this number.


1. Run Nebula
2. Click on DISK page

Nebula Registration and activation
Nebula use a challenger response anti-copy authorization system. After first run Nebula will generate a .SER file in the plug-in support installation folder called NebulaTempRepository folder (in PC this path can be changed in the installation setup however is fixed in MAC and the path is Mac HD/Library/Audio/Presets/AcusticaAudio/Nebula3/). This file should be sent to Acustica Audio to generate a custom customer key, you can send in an attachment to info@acusticaudio.com or upload in user area, my authorizations. A custom customer key will send from Acustica Audio for replace the demo key, removing any restriction so you will able to load any emulation preset. Be aware that the customer key is the INIT emulation preset that Nebula use for initialized and that means INIT emulation preset, customer key and INIT.N2V and INIT.N2P are the same thing.

You can get more information about Acustica Audio product registration and activation here, Acustica Audio Products Key F.A.Q.: http://www.acustica-audio.com/forum/ind ... =viewtopic

IMPORTANT: To verify if a customer key is installed in your DAW, run Nebula and go to DISK page. If the are numbers under REGISTERED parameter your Nebula is unregistered.

IMPORTANT: Acustica Audio custom key delivery takes less than 24 hours on working days and less than 72 hours on weekends.
Enrique Silveti.
Acustica Audio customer and technical support.

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SP4 (i5-6300 | 8 GB | 256 SDD)
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VM U15 | VM W10 | VM OSX 10.12
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Re: Where do you find the .ser files????

Postby stephane » Wed Nov 23, 2011 2:43 am

Thanks for the reply but i don't have this files on:
Mac HD/Library/Audio/Presets/AcusticaAudio/Nebula3/
i check on my presets ,.ser files doesn't exist even when i do a search on my mac!!!
I installed in both my computer and same problem.
Please don't tell me i'm the only one ,that be great to have answer with alternative solution.
I've been mailing you a fews time already and you guys reply once a day with a 2/3 words reply(little bit more developed on the forum...)
S.
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Re: Where do you find the .ser files????

Postby giancarlo » Wed Nov 23, 2011 7:06 am

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Re: Where do you find the .ser files????

Postby giancarlo » Wed Nov 23, 2011 7:13 am

for your question, the only pending case at the moment is an user named bob. In our past history we didn't solve it around 10 times among several thousands
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Re: Where do you find the .ser files????

Postby enriquesilveti » Wed Nov 23, 2011 11:13 am

Some sequencers or OSX version refuse to create .SER file, you can try:

1. Load Nebula in other sequencer with native VST support, like reaper.
2. Load Nebula and copy the number that you see under the parameter REGISTERED in DISK page and send us by email.
3. Check you OSX serial number and send us by email (this only works in OSX).
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
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Re: Where do you find the .ser files????

Postby bduffy » Wed Dec 14, 2011 11:29 pm

Hey guys,

I'm on my Mac Pro here, and after installing Nebula3, I can't even access the "DISK" page; I just get the loader page with the list, ending with "AUTHORIZATION MISSING". Any ideas?
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