I mean it's a mess. First, good luck trying to find the files. When you do, which one do you run, Setup or Upgrade? Why not put the explanation right there next to the files. Do you have to send the .ser file every time you do an upgrade? Why not put the answer to that next to the files.
... I think this is a case of 'read the manual', of if you have questions like this, ask the support staff through the ticket system ('Customer Area -> Get Support').
If updating, always run the upgrade. Make sure to select the same paths as the previous version (both for your nebula repository and the VST / plugin path, you've picked those during the initial install some time ago). No .ser / authorization stuff needed. Just run the upgrade and done.
From the forum (or from the main acustica site) there is a link 'customer area' on the far right (in the menu in the top). It contains a link 'dashboard'.
If you click that, one of the first things you see on that page is 'My Products - Downloads'. Your Nebula version should be in there, click the download link. You get a password prompt (with the password displayed that you should use) and you get a folder/file browser to pick the OS you have and there's your download. Not really that much different or complicated from every other download system out there to be honest.
there is an other installer for nebula, which is apparently good but never tested. It solves almost all issues, for example the upgrade process. Only we didn't have enough time for testing.... we'll do it.
The wording 'Upgrade' confused me slightly when I first started using Nebula. What it actually is, is an 'Update', as used by every other developer I know of. 'Upgrade' is usually used when going, from say, Nebula 3 to Nebula 4.
No biggie though, once you 'get it' !
Cubase 9 Pro x64 + jBridge, W10 x64 Dual Boot on 2 SSDs + 3 SSDs for samples & project files, i7 5930K @ 4.2GHz, ASUS X99 Pro, 32GB RAM, RME HDSPe AIO, 2 x UAD2 Solo, Mackie HR624 MK2, 2 x 24" BenQ LED monitors, Nebula 3 Pro & Server x64.
xyxxjx wrote:I mean it's a mess. First, good luck trying to find the files. When you do, which one do you run, Setup or Upgrade? Why not put the explanation right there next to the files. Do you have to send the .ser file every time you do an upgrade? Why not put the answer to that next to the files.