Login

Nebula reinstalling setup/license

Tips & tricks, working results, technical support

Nebula reinstalling setup/license

Postby kikazaru » Tue Nov 11, 2014 3:02 pm

Hi
I'll have to reinstall Nebula Server, with all its attendant libraries, because of a hardware upgrade ...
I wanted to know if:
1) the old license keys are still usable;
2) and if I do eventually upgrade also Nebula, or if it is not necessary;
3) if you can "refresh" the memory on the steps of installation and activation of Nebula;

thanks
kikazaru
User Level I
User Level I
 
Posts: 10
Joined: Mon Sep 30, 2013 3:26 am

Re: Nebula reinstalling setup/license

Postby Support » Tue Nov 11, 2014 6:14 pm

kikazaru wrote:Hi
I'll have to reinstall Nebula Server, with all its attendant libraries, because of a hardware upgrade ...
I wanted to know if:
1) the old license keys are still usable;
2) and if I do eventually upgrade also Nebula, or if it is not necessary;
3) if you can "refresh" the memory on the steps of installation and activation of Nebula;

thanks


Nebula Server it's an stand alone application. You are going to install Nebula3 Server that include Nebula Server.
1. Install Nebula3 Pro 1.3.811
2. Install Nebula3 Server 1.3.811 (use same paths than before)
3. Run Once Nebula3 Server Reverb
4. Open your new serial file in a text editor and confront with the old one, if you have same numbers your old key should work, if not you should upload your new serial file and get a new personal key.

viewtopic.php?f=10&t=26045
viewtopic.php?f=7&t=362
viewtopic.php?f=7&t=28136
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
User avatar
Support
Expert
Expert
 
Posts: 2877
Joined: Mon Feb 24, 2014 11:33 am
Location: Lodi, Lombardia, Italy.

Re: Nebula reinstalling setup/license

Postby kikazaru » Wed Nov 12, 2014 3:37 am

THANX SO MUCH!!! :)
kikazaru
User Level I
User Level I
 
Posts: 10
Joined: Mon Sep 30, 2013 3:26 am

Re: Nebula reinstalling setup/license

Postby kikazaru » Mon Feb 02, 2015 5:26 am

Here I am again. Having bought a new PC, I installed again Nebula3 Pro 3.8 Setup (without doing the upgrade to Nebula3 server for the moment), but when I load Nebula, in Reaper, the program crashes .... :(
my OS is Win 7 Service Pack 1, I have to upgrade to Service Pack 2 to fix the problem?
In addition, the Setup Nebula3 Pro, after installation, does not generate any file .ser, (and I have tried reinstalling everything several times, before the setup and after the upgrade to server) as I do for the license???
...I hope you can help me...
kikazaru
User Level I
User Level I
 
Posts: 10
Joined: Mon Sep 30, 2013 3:26 am

Re: Nebula reinstalling setup/license

Postby kikazaru » Mon Feb 02, 2015 7:40 am

Nebula does crash Reaper also with the same old setup (Nebula 1.3.6), which is installed on the old computer, where instead works perfectly ...
The crash occurs when the program loads a project where I used Nebula, or when I start Reaper and create a new channel where load Nebula ...
and even the old setup does not generate any file .ser, after installation :/
kikazaru
User Level I
User Level I
 
Posts: 10
Joined: Mon Sep 30, 2013 3:26 am

Re: Nebula reinstalling setup/license

Postby Support » Mon Feb 02, 2015 9:25 am

Go Board index, Nebula, Announcements and read:

1 - How to install, upgrade and uninstall Nebula
viewtopic.php?f=10&t=26045

2 - Nebula products authorization guide and F.A.Q.
viewtopic.php?f=10&t=362

After you request and install a valid (local) personal key and run your audio host as administrator your issues will disappear.

If you need to ask detailed question or need technical support contact us thru a support ticket from your dashboard.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
User avatar
Support
Expert
Expert
 
Posts: 2877
Joined: Mon Feb 24, 2014 11:33 am
Location: Lodi, Lombardia, Italy.

Re: Nebula reinstalling setup/license

Postby kikazaru » Mon Feb 02, 2015 5:27 pm

I followed the instructions for installation, and then installed Nebula Pro 1.3.602 Setup as "administrator", but the problem remains ....
1) Nebula does not generate any file in .ser "nebulatemprepository";
2) when I open Nebula (or a document that contains it as a plugin), Reaper crashes ...
on the skin of Nebula I see this
"Acoustics Loader ver 1.3.602
1 - Debug Level: 0
2 - Master Ok (Nebula 3 reverb.xml)
3 - Rom Memory ok (Rom.xml)
4 - Program Manager Ok
5 - Supported SSE2
6 - Convolver Engine Ok
7 - Graphics Ok "

then crashes, and windows detects files that contribute to the problem:

C: \ Users \ User \ AppData \ Local \ Temp \ WEREDF.tmp.WERInternalMetadata.xml
C: \ Users \ User \ AppData \ Local \ Temp \ WER275F.tmp.appcompat.txt
C: \ Users \ User \ AppData \ Local \ Temp \ WER278F.tmp.hdmp


P.S. my pc : CPU i7 5820K 3.9GHz; 32Gb RAM; SSD 256Gb; AMD Radeon R7 DDR5
kikazaru
User Level I
User Level I
 
Posts: 10
Joined: Mon Sep 30, 2013 3:26 am

Re: Nebula reinstalling setup/license

Postby kikazaru » Mon Feb 02, 2015 8:35 pm

I moved the discussion in the section "Board index / Nebula / Bugs"
kikazaru
User Level I
User Level I
 
Posts: 10
Joined: Mon Sep 30, 2013 3:26 am

Re: Nebula reinstalling setup/license

Postby Support » Tue Feb 03, 2015 1:30 am

Similar/Duplicated topic. Please for technical support submit a support ticket from you Dashboard.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
User avatar
Support
Expert
Expert
 
Posts: 2877
Joined: Mon Feb 24, 2014 11:33 am
Location: Lodi, Lombardia, Italy.


Return to Working with Nebula

Who is online

Users browsing this forum: Bing [Bot] and 6 guests