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New Auth Needed

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Re: New Auth Needed

Postby dream » Tue Aug 26, 2014 7:31 pm

Any news on my license? :)
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Re: New Auth Needed

Postby giancarlo » Tue Aug 26, 2014 8:48 pm

enrique told me all tickets are answered. I remember you ran out of licenses.
Solved?
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Re: New Auth Needed

Postby dream » Tue Aug 26, 2014 10:49 pm

Not solved yet.

Antonello deleted the oldest license I have, so now I should have a free "slot" on the dashboard, but when I try to upload the ser the system says that I can't.

"Upload: NebulaServer.ser
Type: application/octet-stream
Size: 12 B

Dear Davide Fant (dream),
you have reached the maximum number (0 of 0) of license requests for the product class.


Dear Davide Fant (dream),
you are not enabled to authorize the product requested. License request not allowed".

Tried first with Safari. Than have been told to try with a different browser, did that with Chrome, nothing changed.
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Re: New Auth Needed

Postby giancarlo » Tue Aug 26, 2014 11:37 pm

are you in touch with antonello now? he is the only guy able to help in this particular situation (running out of licenses)
Posting here won't help, he doesn't read forums very often
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Re: New Auth Needed

Postby dream » Wed Aug 27, 2014 12:43 am

I'm not in touch with him, now.

I tried the the ticket system, as I've been told to do, but I'm still not able to have a license.
What do you suggest to do? Open another ticket? Get in touch directly with him through email?
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Re: VST & AU complete updater to vers 1.3.763

Postby mathias » Wed Aug 27, 2014 12:51 am

you really are a patient and friendly guy davide!
great attitude, while sitting in the rain without a license ... :P

i hope they'll get your license sorted soon :roll:

best, mathias
system 1: windows 8 32 bit - samplitude prox/x3, tracktion6/7, reaper
system 2: mac osx yosemite - reaper(32+64bit), tracktion6/7(32+64bit)

both systems on: macbook pro (late 2009), core 2 duo 3,06 ghz, 4 gb ram, graphic: nvidia geforce 9600M GT 512 MB
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Re: New Auth Needed

Postby dream » Wed Aug 27, 2014 1:45 am

Thanks for your post mathias. :)

I bought a new system, I transferred all the other licenses already: this is the only missing one, hope to get it soon, so I can be fully operational with the new machine.

I understand probably I'm alone on this, but love the iLok system, so fast.
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Re: New Auth Needed

Postby giancarlo » Wed Aug 27, 2014 6:15 am

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Re: New Auth Needed

Postby dream » Wed Aug 27, 2014 8:20 pm

Thanks, just sent an email. :)
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Re: New Auth Needed

Postby dream » Thu Aug 28, 2014 3:47 am

Antonello solved the situation, Nebula is up and running. :)
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