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Regrettably updated to latest version (1.3.770)

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Regrettably updated to latest version (1.3.770)

Postby EricH » Wed Aug 13, 2014 1:47 pm

I ran the updater (the one which does not have x64 in the title) as my machine is Win7-32bit and now Nebula opens with a blue GUI screen, says debug level 0 and crashes itself and Nuendo.

Master KO: Master descriptor not found
How do I resolve that thanks.
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Re: Regrettably updated to latest version (1.3.770)

Postby EricH » Wed Aug 13, 2014 2:22 pm

"Bad Behaviour is found."??

Not exactly what I wanted to see when I ask for tech support.
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Re: Regrettably updated to latest version (1.3.770)

Postby TranscendingMusic » Wed Aug 13, 2014 2:25 pm

eric do you have your datapath set correctly in the corresponding xml?
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Re: Regrettably updated to latest version (1.3.770)

Postby EricH » Wed Aug 13, 2014 2:32 pm

I have no idea what that means sorry, any instructions?

I appreciate the attempt to assist. :) It is just when you are trying to work and an update messes everything up...(everything Nebula) it can throw a very inconvenient spanner in the works. Glad what I was doing was not mid project with a load of instances.

I can see an old nebula in my plugins list but not the reverb version which is as I understand more CPU efficient.
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Re: Regrettably updated to latest version (1.3.770)

Postby TranscendingMusic » Wed Aug 13, 2014 2:47 pm

so an example of the infrastructure of the Nebula files would be something like this:

C:\Program Files\Acustica\nebulatemprepository
C:\Program Files\Acustica\vstplugins\acustica

in that folder "acustica" there should be your .dll files along with their corresponding xml. Make sure in the xml
the datapath value is correct. Again in this example it should read: <DATAPATH> C:\Program Files\Acustica\nebulatemprepository\ </DATAPATH>

If it said something like <DATAPATH> D:\Program Files\Acustica\nebulatemprepository\ </DATAPATH>
or a folder in the path was wrong then it needs to be fixedd to the correct path.
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Re: Regrettably updated to latest version (1.3.770)

Postby EricH » Wed Aug 13, 2014 3:10 pm

You buddy are a top man ! Sorted. Seems the updater defaulted to the wrong directory and after 2-3 years it is rather difficult to recall where everything is installed.

Great and seems to be ok again.

Really appreciate that help :D

And what is "Bad Behaviour is found." ?

Really the last thing you want to see when contacting a software company.
Last edited by EricH on Wed Aug 13, 2014 3:17 pm, edited 2 times in total.
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Re: Regrettably updated to latest version (1.3.770)

Postby TranscendingMusic » Wed Aug 13, 2014 3:16 pm

EricH wrote:You buddy are a top man ! Sorted. Seems the updater defaulted to the wrong directory and after 2-3 years it is rather difficult to recall where everything is installed.

Great and seems to be ok again.

Really appreciate that help :D

And what is "Bad Behaviour is found." ?

Really the last thing you want to see when contacting a software company.


yea I find myself cautioning people on the installation. A little tweak of the location and it wreaks havoc, although of course fixable. Gota say I never experienced the "bad behavior" thing. Probably goes to bed without dessert!
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Re: Regrettably updated to latest version (1.3.770)

Postby Support » Wed Aug 13, 2014 5:07 pm

IMPORTANT: If the supplied path(s) in Windows version upgrade are incorrect, Nebula will not boot anymore. Avoid inconvenience and check both path before apply. If you have any questions, contact our technical support.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
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Re: Regrettably updated to latest version (1.3.770)

Postby giancarlo » Thu Aug 14, 2014 9:55 am

a new nebula installer is quite ready, it will fix issues like this one
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Re: Regrettably updated to latest version (1.3.770)

Postby fuzzydude » Thu Aug 14, 2014 10:26 am

giancarlo wrote:a new nebula installer is quite ready, it will fix issues like this one


Hi, not sure what you mean by 'quite'!

Is it ready now for download in our customer area sections or is it still being worked on. Will it have a different version number e.g. 1.3.771 so we know for sure? Many thanks for the update and keep up the great work. :)
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