Login

Program shuts down when staring Nebula 3 Pro

Tips & tricks, working results, technical support

Re: Program shuts down when staring Nebula 3 Pro

Postby TheDude » Fri Jul 04, 2014 11:04 am

flaviusr wrote:Oh, you told that you was experiencing many problems..
My system is having a lot of crashing issues lately, also

Did you try to reinstall Nebula?
F

Yes I did. That was something I thought of and it still did not work. I Also reinstalled both Magix apps, that was the first thing I tried.

TheDude
System: Windows 8.1 Pro x64
MB: GIGABYTE GA-Z68X-UD3H-B3 (rev. 1.3)
CPU: Intel Core i7-2600K@3.4 GHz
RAM: Corsair Vengeance 16GB (2x8GB) DDR3 1600 MHz
GPU: (2) GTX760
HD: (2) Samsung SSD 840 Pro (1 for system, 1 for samples, nebula).
RME Fireface UFX
TheDude
User Level I
User Level I
 
Posts: 13
Joined: Thu May 01, 2014 3:00 am

Re: Program shuts down when staring Nebula 3 Pro

Postby mathias » Fri Jul 04, 2014 11:17 pm

sorry to hear about your ongoing trouble.

so there seems to be something wrong in windows 8.1 together with nebula.

i too, had the impression from your description, you were experiencing a lot of crashes beside using nebula.
so it seems you'll have to go back to win 7, when you want to use nebula atm.

i really have no problem here with win 8.0 and samplitude and nebula (all 32 bit).

i wish you a fast solution of your problems, so you can get back to making/mixing music as soon as possible :)

best,
mathias
system 1: windows 8 32 bit - samplitude prox, tracktion6, reaper
system 2: mac osx yosemite - reaper(32+64bit), tracktion6(32+64bit)

both systems on: macbook pro (late 2009), core 2 duo 3,06 ghz, 4 gb ram, graphic: nvidia geforce 9600M GT 512 MB
mathias
Expert
Expert
 
Posts: 2116
Joined: Wed Mar 31, 2010 12:25 am
Location: South-West Germany

Re: Program shuts down when staring Nebula 3 Pro

Postby giancarlo » Sat Jul 05, 2014 12:48 am

ok contact us. We could provide an old release, in the case. Here I'm using windows 8.0 and it works pretty well. Check you ARE the administrator and you are running your host in admin mode.

There is an article on the web "how to make windows 8 understand you ARE the administrator"
User avatar
giancarlo
Founder
Founder
 
Posts: 9203
Joined: Mon Sep 21, 2009 10:40 pm
Location: Italy

Re: Program shuts down when staring Nebula 3 Pro

Postby TheDude » Sat Jul 05, 2014 1:03 am

I did try to contact you yesterday, but the support emails are coming back to me saying "Delivery to the following recipients was aborted after 24.3 hour(s):
* support@acustica-audio.com"

Thanks,

TheDude
System: Windows 8.1 Pro x64
MB: GIGABYTE GA-Z68X-UD3H-B3 (rev. 1.3)
CPU: Intel Core i7-2600K@3.4 GHz
RAM: Corsair Vengeance 16GB (2x8GB) DDR3 1600 MHz
GPU: (2) GTX760
HD: (2) Samsung SSD 840 Pro (1 for system, 1 for samples, nebula).
RME Fireface UFX
TheDude
User Level I
User Level I
 
Posts: 13
Joined: Thu May 01, 2014 3:00 am

Re: Program shuts down when staring Nebula 3 Pro

Postby Support » Sat Jul 05, 2014 10:47 am

TheDude wrote:I did try to contact you yesterday, but the support emails are coming back to me saying "Delivery to the following recipients was aborted after 24.3 hour(s):
* support@acustica-audio.com"

Thanks,

TheDude


Hello The Dude. Our contact support email is: support@acusticaudio.net, but you should go to your Dashboard and summit a support ticket in other we can track you issue correctly.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
User avatar
Support
Expert
Expert
 
Posts: 2885
Joined: Mon Feb 24, 2014 11:33 am
Location: Lodi, Lombardia, Italy.

Re: Program shuts down when staring Nebula 3 Pro

Postby TheDude » Sun Jul 06, 2014 5:50 am

I did do it from your site the fist time that you told, but I tried it again. Hopefully it will go thru this time.
System: Windows 8.1 Pro x64
MB: GIGABYTE GA-Z68X-UD3H-B3 (rev. 1.3)
CPU: Intel Core i7-2600K@3.4 GHz
RAM: Corsair Vengeance 16GB (2x8GB) DDR3 1600 MHz
GPU: (2) GTX760
HD: (2) Samsung SSD 840 Pro (1 for system, 1 for samples, nebula).
RME Fireface UFX
TheDude
User Level I
User Level I
 
Posts: 13
Joined: Thu May 01, 2014 3:00 am

Re: Program shuts down when staring Nebula 3 Pro

Postby Support » Sun Jul 06, 2014 11:08 am

Ticket responded.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com
User avatar
Support
Expert
Expert
 
Posts: 2885
Joined: Mon Feb 24, 2014 11:33 am
Location: Lodi, Lombardia, Italy.

Previous

Return to Working with Nebula

Who is online

Users browsing this forum: No registered users and 9 guests

cron