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New Website is fast!

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Re: New Website is fast!

Postby mtalavera » Tue Feb 18, 2014 7:15 pm

hoehlentroll wrote:well the pages, that are working are fast. on "my products" I get this: Server is temporarily unavailable. Pleaes check back later.

That's please not pleas by the way :mrgreen:


And the same thing for me. I see three categories under My Products. The Acqua Plugins and Specials folders are working just fine and I can get to those product. It is just the Nebula folder, more specifically the Commercial Series folder, that is not working. The Free Series is there and I can see that, not that I need that one anymore since I have Nebula Pro.


Good to know I am not the only one having that issue.
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Re: New Website is fast!

Postby lbhms » Tue Feb 18, 2014 8:26 pm

Hi, Same problem here - nothing under commercial Nebula folder.
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Re: New Website is fast!

Postby Arne » Tue Feb 18, 2014 9:13 pm

Fabulous, great speed, well done! A minor bug found; My Nebula3 Pro Bundle license is listed in my Dashboard but the folder is not found under my Products download section.

best
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Re: New Website is fast!

Postby dpclarkson » Tue Feb 18, 2014 11:37 pm

Same issues here with the customer area.
Not in a hurry right now, guess it will be solved soon.
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Re: New Website is fast!

Postby Antonello » Wed Feb 19, 2014 3:11 am

Arne wrote:Fabulous, great speed, well done! A minor bug found; My Nebula3 Pro Bundle license is listed in my Dashboard but the folder is not found under my Products download section.

best


The licenses are available in the dashboard. Correct.
The download area is only to download the products.
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Re: New Website is fast!

Postby mathias » Wed Feb 19, 2014 4:26 am

there is definitely problems in the "my products" area!

in mine, the folder for nebula3pro is missing.
in the cloudspace of nebula3, the osx folder is empty.

please check antonello.
thanks,
mathias


to add:
the products are all listed in the dashboard, just missing in the downloadarea
system 1: windows 8 32 bit - samplitude prox, tracktion6, reaper
system 2: mac osx yosemite - reaper(32+64bit), tracktion6(32+64bit)

both systems on: macbook pro (late 2009), core 2 duo 3,06 ghz, 4 gb ram, graphic: nvidia geforce 9600M GT 512 MB
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Re: New Website is fast!

Postby triggerthehorizon » Wed Feb 19, 2014 5:59 am

Same here, the nebula3pro download folder has vanished. Any idea when this will be back up?
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Re: New Website is fast!

Postby lbhms » Wed Feb 19, 2014 10:04 am

Hi just to give a bit more detail. It sounds like my problem is similar to others.

Going into My Products - I can drill down through the folders to the Nebula folder. This then gives me two options. Free and Nebula (Pro).

If I click on free - it takes me to a screen and a window at the bottom asks for a password - which seems to appear in the top half of the screen. On entering this password the bottom window fails and asks me to sign up.

When I go into the NebPro folder - nothing shows up in the directory area - so no password or window asking for password - or download area. Nothing to download.

So far I've not checked the other download folders.

As far as I can tell - my licenses and requests show up fine in the Dashboard area.

Hope this helps you to work out what's going on.
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Re: New Website is fast!

Postby Antonello » Wed Feb 19, 2014 10:06 am

lbhms wrote:Hi just to give a bit more detail. It sounds like my problem is similar to others.

Going into My Products - I can drill down through the folders to the Nebula folder. This then gives me two options. Free and Nebula (Pro).

If I click on free - it takes me to a screen and a window at the bottom asks for a password - which seems to appear in the top half of the screen. On entering this password the bottom window fails and asks me to sign up.

When I go into the NebPro folder - nothing shows up in the directory area - so no password or window asking for password - or download area. Nothing to download.

So far I've not checked the other download folders.

As far as I can tell - my licenses and requests show up fine in the Dashboard area.

Hope this helps you to work out what's going on.

Checking.
Thanks for the details
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Re: New Website is fast!

Postby SpliffSplaff » Wed Feb 19, 2014 10:17 am

Strangely i dont have neither a licensed product ( bought Neb 3 pro end of dec 2012) nor can i download anything cause the Neb commercial Folder is empty. Before pageupgrade i could See them and everything was Fine.

Thanks
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