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5 Days For Authorization

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5 Days For Authorization

Postby bduffy » Tue Jan 29, 2013 12:20 am

It's been 5 Days since I requested an Authorization code. Not a word. How can this be considered acceptable??
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Re: 5 Days For Authorization

Postby bduffy » Tue Jan 29, 2013 3:46 am

Yep. Pretty impressed with customer service.
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Re: 5 Days For Authorization

Postby mertayy » Tue Jan 29, 2013 3:57 am

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Re: 5 Days For Authorization

Postby RJHollins » Tue Jan 29, 2013 4:38 am

where/who did you email your .ser to ???
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Re: 5 Days For Authorization

Postby bduffy » Tue Jan 29, 2013 4:47 am

info@acusticaudio.com, as instructed. Nebula did not generate a SER file for me, though. The last time I tried to register, they got me to send in my Mac serial:

G88380V7XYK
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Re: 5 Days For Authorization

Postby RJHollins » Tue Jan 29, 2013 5:17 am

Well ... here is the recommended 'better' address:

mailto:acustica.audio@gmail.com

and here is a link [you may have already seen this] ... for specific details AND the future implementation of an automated process.

http://www.acustica-audio.com/phpBB3/viewtopic.php?f=11&t=25500

I hope this helps ... and can appreciate wanting to get this activated !
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Re: 5 Days For Authorization

Postby RJHollins » Tue Jan 29, 2013 5:20 am

for some reason, my reply is having to go through 'authorization' ... I do not know why :?:

in the meantime :roll: There is a different email address that is recommended to use ... hit the 'active topics' link on the left, and go back a few days to 'G' message for the details I was trying to send you. called 'Suggestion for keys'.

the email addy: mailto:acustica.audio@gmail.com
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Re: 5 Days For Authorization

Postby bduffy » Tue Jan 29, 2013 5:32 am

Someone sent me the "Suggestions for Keys" thread. I sent to that email, I'll do it again now.

Is it OK that I don't have a SER file? Can I force Nebula to generate one, or is my Mac serial number OK?
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Re: 5 Days For Authorization

Postby RJHollins » Tue Jan 29, 2013 5:47 am

Though I'm on PC ... I've seen numerous times that MAC users, after installing NEBULA, then ... launching it one time within their DAW [to generate the ser file], don't find it to send in ...

They DO end up sending the MAC serial code instead.

!?!?! WHAT that specific code is I'm not 100% certain, so double check that to be sure. All this if you ran the NEBULA plugin one time and don't have the .ser file.

Sure hope this helps!
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Re: 5 Days For Authorization

Postby enriquesilveti » Tue Jan 29, 2013 2:37 pm

Reported
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