Login

Nebula only sees init preset on new computer.

Tips & tricks, working results, technical support

Nebula only sees init preset on new computer.

Postby keefbaker » Tue Jul 10, 2012 7:20 pm

Hi guys, sorry if this is the wrong place but I'd see if you guys can help! :)

I've installed nebula on a new machine and before I did, I installed my library on the machine and pointed it towards it.

Now I just get the init preset.

I tried re-copying the library as I figured the ser file might be the reason as the reinstall would overwrite it, so after backing up the new version I replaced it.

I still just get the init preset.

I checked the XML's and they're correct.

Also when I swap folders I can see the registration change between a string of numbers and CUSTOMER so it's definitely reading from that directory...

So...

Any ideas? :?:
keefbaker
User Level 0
User Level 0
 
Posts: 1
Joined: Fri Jun 04, 2010 5:25 pm

Re: Nebula only sees init preset on new computer.

Postby Mercado_Negro » Tue Jul 10, 2012 11:12 pm

If you installed Nebula in a new machine you need to send your SER file to info@acusticaudio.com.
i7 3770k :: Asus P8H77-V LE :: 16Gb DDR3 @1600MHz :: Geforce GT 520 :: OCZ-Vertex 128Gb :: WD Black Series 1Tb and Green Series 1Tb :: F*******e Liquid56 :: REAPER 64bit and StudioOne 64bit (both latest versions) :: Win 10 64bit
User avatar
Mercado_Negro
Beta Tester
Beta Tester
 
Posts: 1353
Joined: Sat Mar 27, 2010 9:30 am

Re: Nebula only sees init preset on new computer.

Postby enriquesilveti » Wed Jul 11, 2012 10:14 am

New PC/HDD = new KEY. Send us your new .SER file.
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SDD)
SP4 (i5-6300 | 8 GB | 256 SDD)
RME UFX | PS Lyra2 | SD USBPre2
VM U15 | VM W10 | VM OSX 10.12
N4/NAT4 | SPX3 | RX5 | LN2C | Smaart8 | R5 | PT12 | PX10
User avatar
enriquesilveti
Expert
Expert
 
Posts: 2662
Joined: Sun Mar 28, 2010 9:00 pm
Location: Lodi | Madrid | Buenos Aires


Return to Working with Nebula

Who is online

Users browsing this forum: No registered users and 10 guests