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You need to provide a step by step installation guide

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You need to provide a step by step installation guide

Postby cc808 » Sun Apr 10, 2011 3:25 pm

I would be willing to bet that most users spent 20-40 minutes trying to find out how to install this thing, and that most ended up trawling the forum for advice.

The accumulated expenditure in time & effort across all users vastly outweighs the time & effort for the devs to include a *detailed* step by step installation guide pdf.

Humanize your installation procedure please.
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Re: You need to provide a step by step installation guide

Postby Mirco » Sun Apr 10, 2011 3:54 pm

hi,

you can use the following manuals!

http://www.acustica-audio.com/forum/ind ... =viewtopic

plus you can have a look at the F.A.Q:

http://www.acustica-audio.com/index.php ... &Itemid=91

the installer should work like every other installer that is around! you need to download your prefered
libraries first - they also come with an installer.

Libraries:

http://www.acustica-audio.com/index.php ... Itemid=174

be sure to activate your license in your personal area
@ http://www.acustica-audio.com/index.php ... Itemid=192

nebula consists of it's vst-plugin-dll's and the
libraries. It's like a sampler, that
need to be feeded with libraries/samples.
that's why the installation uses two folders.
the first is your vst-plugin path, the second
one is the path to the libraries - normally it
is "/nebulatemprepository".

ciao mirco
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Re: You need to provide a step by step installation guide

Postby cc808 » Sun Apr 10, 2011 4:04 pm

Thankyou for the links, I'm glad the manuals exist.

But it still took a lot of fruitless searching time, and an eventual forum request to find it. If you value your users' time, please consider ending the installation process with a html link to the manuals, or better, ensuring the guides are delivered as part of the installation proces.
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Postby Mirco » Sun Apr 10, 2011 4:06 pm

hi again,

please have a look into your "/nebulatemprepository"-folder. inside of this you will
find a folder called "documents", where you will find a pdf named: "Nebula3 - User guide.pdf".

ciao mirco
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Re: You need to provide a step by step installation guide

Postby cc808 » Sun Apr 10, 2011 9:26 pm

Why would I be aware that I even have a " "/nebulatemprepository"-folder"?

And it doesn't show up in a spotlight search. (I'm using OSX 10.5.6)

Thanks for your help Micro, but your solutions are actually highlighting the problem.
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Re: You need to provide a step by step installation guide

Postby giancarlo » Sun Apr 10, 2011 9:47 pm

did you solve your issue? otherwise contact me
giancarlo@acusticaudio.com
We are refining the installation procedure right now
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Re: You need to provide a step by step installation guide

Postby richie43 » Sun Apr 10, 2011 10:07 pm

cc808 wrote:Why would I be aware that I even have a " "/nebulatemprepository"-folder"?

And it doesn't show up in a spotlight search. (I'm using OSX 10.5.6)

Thanks for your help Micro, but your solutions are actually highlighting the problem.


You should be aware of it because it tells you during the install process. I know that not everyone is as familiar with various aspects of computers, but as you install ANY app or software, you should take the time to learn where it is being installed. Just my opinion. I do this because I tend to install audio stuff to custom folders.
The Sounds of the Hear and Now
http://soundyaudio.com/
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Re: You need to provide a step by step installation guide

Postby scootertrash » Mon Apr 11, 2011 2:24 am

I don't think cc808 is making an unreasonable request.

I found and read the pdf user guide and found no installation instructions within it.

That was four days ago when I sent in my .ser files.
I've been checking my user area and email folders frequently. I'm still waiting.

I'm glad that the forum and FAQ section is available, and I'm happy to hear that Giancarlo will be working on the installer. But because the installation and registration process is a bit unique I don't think it's unreasonable that clear instructions be provided.
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Re: You need to provide a step by step installation guide

Postby cc808 » Mon Apr 11, 2011 10:07 am

richie43 wrote: You should be aware of it because it tells you during the install process. I know that not everyone is as familiar with various aspects of computers, but as you install ANY app or software, you should take the time to learn where it is being installed. Just my opinion. I do this because I tend to install audio stuff to custom folders.


No, the installer Nebula3freeInstaller.mpkg_1.3.478.zip (OSX) doesn't tell you during the install process. I ran it again to make sure.
On a more philosophical tech point, it's not a general truth that users should need to know the guts of their machines in order to get good functionality from them, and this isn't the trend of development either. Most good installers (on osx anyway) are almost one click processes, with guided explanations delivered upon exit, because their developers value their users' time.

giancarlo wrote:did you solve your issue? otherwise contact me
giancarlo@acusticaudio.com
We are refining the installation procedure right now


I did eventually, thankyou. And that's good to know. I'll almost certainly be upgrading to Nebula Pro.
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Re: You need to provide a step by step installation guide

Postby Mauri » Mon Apr 11, 2011 10:42 am

I'm with cc808 also, installing Nebula is not very intuitive as it is, you actually have to learn the process which does take up one's time. When I installed Nebula (and upgrades) the first time, I made mistakes and ended up with files in wrong places, very frustrating.

I no longer have any problems as I now know the process, but I did have to learn it.

I hope Ginacarlo will make the installation more 'transparent' with clearer instructions.

Cheers,

Mauri.
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